DA
Daniel A
1 reviews | Active since Dec 2015
02 Oct 2021, 09:55
The worst agency in the country, steer clear for now
Travelstart used to be great but they are officially the worst service provider this moment in the country. For 3 days, I kept trying to get hold of support to change flight booking. They cancelled their phone support and now use WhatsApp. No one respond to cries for help on WhatsApp, they took more than 4 hours to respond to a message. Travelstart, please do the needful, this is appalling and totally unprofessional. You guys used to be fine...what happened????
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Travelstart's replyOfficial
02 Oct 2021, 10:44Hi Daniel,
Thanks for reaching out and taking the time to share your concerns. We do apologise for the struggle in trying to reach our team.
With borders opening we are receiving high volumes of booking queries, with many customers trying to get assistance, so there is a delay in responding to our customers via Whatsapp.
Please be assured we have all hands on deck responding as quickly and efficiently as possible.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
The quickest way to get assistance is to use our online contact form as the booking gets queued directly to the relevant team.
We did receive your online contact form but no new dates were provided.
To do a date change one can select the category: Change My Booking and in the message box to please provide the new dates of travel. This way the agent can assist by checking availability for those required dates and email a quote.
I will give you a call shortly to get your new dates and escalate to our amendments team to assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns. We do apologise for the struggle in trying to reach our team.
With borders opening we are receiving high volumes of booking queries, with many customers trying to get assistance, so there is a delay in responding to our customers via Whatsapp.
Please be assured we have all hands on deck responding as quickly and efficiently as possible.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
The quickest way to get assistance is to use our online contact form as the booking gets queued directly to the relevant team.
We did receive your online contact form but no new dates were provided.
To do a date change one can select the category: Change My Booking and in the message box to please provide the new dates of travel. This way the agent can assist by checking availability for those required dates and email a quote.
I will give you a call shortly to get your new dates and escalate to our amendments team to assist.
Kind Regards,
Marcelle
Travelstart's reply02 Oct 2021, 10:44
Official
Hi Daniel,
Thanks for reaching out and taking the time to share your concerns. We do apologise for the struggle in trying to reach our team.
With borders opening we are receiving high volumes of booking queries, with many customers trying to get assistance, so there is a delay in responding to our customers via Whatsapp.
Please be assured we have all hands on deck responding as quickly and efficiently as possible.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
The quickest way to get assistance is to use our online contact form as the booking gets queued directly to the relevant team.
We did receive your online contact form but no new dates were provided.
To do a date change one can select the category: Change My Booking and in the message box to please provide the new dates of travel. This way the agent can assist by checking availability for those required dates and email a quote.
I will give you a call shortly to get your new dates and escalate to our amendments team to assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns. We do apologise for the struggle in trying to reach our team.
With borders opening we are receiving high volumes of booking queries, with many customers trying to get assistance, so there is a delay in responding to our customers via Whatsapp.
Please be assured we have all hands on deck responding as quickly and efficiently as possible.
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: ***
The quickest way to get assistance is to use our online contact form as the booking gets queued directly to the relevant team.
We did receive your online contact form but no new dates were provided.
To do a date change one can select the category: Change My Booking and in the message box to please provide the new dates of travel. This way the agent can assist by checking availability for those required dates and email a quote.
I will give you a call shortly to get your new dates and escalate to our amendments team to assist.
Kind Regards,
Marcelle