JW
Jennifer W
1 reviews | Active since Feb 2022
23 Feb 2022, 14:49
THE WORST.
The worst travel agent I have ever come across. It is not possible to contact them by phone and speak to a human being, all they have is a WhatsApp chat that no one replies to and an inquiry form that is not rep**** to either. And when trying to change a flight, the airline does not allow you to change the flight because you booked through Travelstart. I beg you, DO NOT BOOK WITH TRAVELSTART there are better low-cost travel agents around.
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Replies (2)
Travelstart's replyOfficial
23 Feb 2022, 18:56Hi Jennifer,
Thank you for your feedback.
I am very sorry that we had not reached the request in time as I have located the booking using the email address and can see that the change was for a flight this morning with BA Comair. I am also able to see that he airline had assisted with the change at the airport. I have followed up as to why we had not reached out to you in time and can see that the incorrect option was selected on the client contact form being a call back via the Travel Assist Special Service Request option instead of the Urgent Amendment option for flights departing in 24 hours as the Emergency option.
I hope that you were able to reach home and you had a good flight.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for your feedback.
I am very sorry that we had not reached the request in time as I have located the booking using the email address and can see that the change was for a flight this morning with BA Comair. I am also able to see that he airline had assisted with the change at the airport. I have followed up as to why we had not reached out to you in time and can see that the incorrect option was selected on the client contact form being a call back via the Travel Assist Special Service Request option instead of the Urgent Amendment option for flights departing in 24 hours as the Emergency option.
I hope that you were able to reach home and you had a good flight.
Wishing you a good evening.
Kind Regards,
Melissa
Travelstart's reply23 Feb 2022, 18:56
Official
Hi Jennifer,
Thank you for your feedback.
I am very sorry that we had not reached the request in time as I have located the booking using the email address and can see that the change was for a flight this morning with BA Comair. I am also able to see that he airline had assisted with the change at the airport. I have followed up as to why we had not reached out to you in time and can see that the incorrect option was selected on the client contact form being a call back via the Travel Assist Special Service Request option instead of the Urgent Amendment option for flights departing in 24 hours as the Emergency option.
I hope that you were able to reach home and you had a good flight.
Wishing you a good evening.
Kind Regards,
Melissa
Thank you for your feedback.
I am very sorry that we had not reached the request in time as I have located the booking using the email address and can see that the change was for a flight this morning with BA Comair. I am also able to see that he airline had assisted with the change at the airport. I have followed up as to why we had not reached out to you in time and can see that the incorrect option was selected on the client contact form being a call back via the Travel Assist Special Service Request option instead of the Urgent Amendment option for flights departing in 24 hours as the Emergency option.
I hope that you were able to reach home and you had a good flight.
Wishing you a good evening.
Kind Regards,
Melissa
JW
Jennifer W's updateReviewer Update
23 Feb 2022, 19:58Hi Melissa I can assure you that I filled out multiple of those forms and picked the urgent 24 hours option ... or whatever it was called. Do not for a second think that you can get away with this ********** customer service by blaming my apparent inability to select the correct option. That is absolutely not the case. At the airport, people told me to never book with Travelstart because they encounter customers with problems all the time. I will also be informing my university to stay away from Travelstart when booking trips.
JW
Jennifer W's update23 Feb 2022, 19:58
Reviewer Update
Hi Melissa I can assure you that I filled out multiple of those forms and picked the urgent 24 hours option ... or whatever it was called. Do not for a second think that you can get away with this ********** customer service by blaming my apparent inability to select the correct option. That is absolutely not the case. At the airport, people told me to never book with Travelstart because they encounter customers with problems all the time. I will also be informing my university to stay away from Travelstart when booking trips.