BC
Barry C
1 reviews | Active since Apr 2019
03 Apr 2019, 20:49
The Humans behind the Computer system who actually help.
After a mix up over the application of discount voucher when using this online travel agency site which could have seen me losing out on a R1000 , I was aided by Marcelle and Melody Lewis from the customer relations department who arranged for the reimbur*****t. It is reassuring how easy and helpful they as humans with voices were in resolving this customer computer interface problem so promptly. My faith in online booking was rapidly restored. Well done Ladies you both deserve "A Bells" for fixing up the problem. Well Done TravelStart you have some real stars on your team.
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Travelstart's replyOfficial
04 Apr 2019, 08:02Dear Barry
Thank you very much for taking the time to write to us, about your experience.
It was an absolute pleasure to assist you with your query.
It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us! Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager know about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Thank you very much for taking the time to write to us, about your experience.
It was an absolute pleasure to assist you with your query.
It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us! Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager know about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Travelstart's reply04 Apr 2019, 08:02
Official
Dear Barry
Thank you very much for taking the time to write to us, about your experience.
It was an absolute pleasure to assist you with your query.
It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us! Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager know about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart
Thank you very much for taking the time to write to us, about your experience.
It was an absolute pleasure to assist you with your query.
It's fantastic for us when people like yourself take the time to let us know that they had great experience when booking with us! Our aim is to provide all our passengers with a seamless and memorable experience and we always strive towards offering great service and going the extra mile for our customers, and this is proof that we are moving in the right direction.
I will make sure Marcelle and her manager know about your positive feedback.
I hope you have a wonderful day further.
With kind regards, Melony at Travelstart