RH
Ray H
1 reviews | Active since Mar 2022
09 Mar 2022, 13:01
THE END OF TRAVELSTART
Shocking service, you just cannot get hold of them and they don't come back to you on the communication channels they use, whether its on their app, website, Whatsapp or contact numbers. I definitely would not use them again. I booked a travel flexibility option for a flight change at an additional charge and cant use it, will have to change my flighty directly through the airline now at a further additional charge. When using their app, they send you a non committal acknowledgement as a pop up but then no follow up email or message. Effectively they have taken my money but cant give the service
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
11 Mar 2022, 14:13Hi Ray,
Thank you for reaching out to us.
I am very sorry that you had struggled to have the date on the ticket amended. I have pulled up the booking and can see that you had to make contact directly with the airline to get the assistance you required. Please accept my apology for the delays and note we are working on our systems and efficiency and have opened a new previous channel in an attempt to assist our customers faster.
We are finding out feet again and should be on top of our game soon. If you wish to formally address your concerns, please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you had struggled to have the date on the ticket amended. I have pulled up the booking and can see that you had to make contact directly with the airline to get the assistance you required. Please accept my apology for the delays and note we are working on our systems and efficiency and have opened a new previous channel in an attempt to assist our customers faster.
We are finding out feet again and should be on top of our game soon. If you wish to formally address your concerns, please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply11 Mar 2022, 14:13
Official
Hi Ray,
Thank you for reaching out to us.
I am very sorry that you had struggled to have the date on the ticket amended. I have pulled up the booking and can see that you had to make contact directly with the airline to get the assistance you required. Please accept my apology for the delays and note we are working on our systems and efficiency and have opened a new previous channel in an attempt to assist our customers faster.
We are finding out feet again and should be on top of our game soon. If you wish to formally address your concerns, please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for reaching out to us.
I am very sorry that you had struggled to have the date on the ticket amended. I have pulled up the booking and can see that you had to make contact directly with the airline to get the assistance you required. Please accept my apology for the delays and note we are working on our systems and efficiency and have opened a new previous channel in an attempt to assist our customers faster.
We are finding out feet again and should be on top of our game soon. If you wish to formally address your concerns, please email me on feedback @ travelstart . com
Kind Regards,
Melissa