Thanks Kyle!

Five star review thanks to Kyle at Travelstart, who for the first time ever dealt with my inquiry in an efficient manner and did all he could to resolve my issue. I have sworn numerous few times never to use Travelstart again, but if Kyle’s patient and polite attitude is an indication of where their customer service is headed, I will continue to book through them. The biggest reason I like Travelstart is because of their Flexi option. In this particular instance, when I changed dates of a flight, the luggage allowance for one of the three flights for some reason only allowed 20kg instead of the 2x 23kg which we had for the rest of the flights. Kyle was able to identify that this was due to a mistake made when changing booking and we were reimbursed for additional luggage fee paid by submitting receipts. His attitude was very different from anyone else I have dealt with at Travelstart so far, he was positive and professional throughout our phone call, and seemed determined to appease me. Thanks Kyle!