LM
Lu M

1 reviews | Active since Apr 2024

20 May 2025, 13:24

THANK YOU ,KAREN

Thank You, Karen I wanted to sincerely thank Karen for her exceptional support during a frustrating time. When the airline changed my travel schedule to one that was not convenient for me, I initially sent an email to Travelstart explaining that I could not accept the new itinerary—but unfortunately, I received no response. When I eventually called and spoke with Karen, everything changed. She was incredibly supportive and understanding, and she took immediate action to escalate my inquiry to the relevant team. Karen ensured that my complaint was forwarded appropriately, and she made the entire process so much easier for me. I truly appreciate her professionalism, empathy, and efficiency. Thank you, Karen, for turning a difficult experience into a manageable one.

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