Terrible Service - you are left talking to a bot for hours

I have used Travelstart for years and never had a problem. However this last round of bookings has been a nightmare. I have tried their "contact us" process. They dont take phone calls and you are forced to use a Whatsapp process where you talk for hour ages to a bot. Their bot process is poorly programmed so that you cannot actually ask the question you need to ask or answer their questions. When after 4 hours i did (it would seem) have a human being on the whatsapp conversation, they were sloppy, didnt ready the questions I was asking. Just gave an off the cuff answer and , I assume, marked the whatsapp chain as dealt. Which meant I have had to start the process all over again.

This has been a terrible experience and the service level (If something goes wrong) is appalling. I strongly recommend you use Travelstart only to check flights available, but book directly with the airline or another operator and not through Travelstart.