AL
Alyssa L
1 reviews | Active since May 2014
11 May 2022, 10:36
TERRIBLE SERVICE with TRAVELSTART ! 3 weeks requesting refund!!!
Dear Travel Start
I will NEVER use your services again! I booked a flight in October last year to fly from Cape Town to USA on the 26 December 2021. Flights were cancelled due to the restrictions. We were unable to fly. I have been trying to get these flights refunded for over 3 weeks now and have not had any joy. All I want is my money back now. I have phone BA myself ( a few times ) and still no refund has been requested from Travel start. Just a warning to anyone wanting to use TRAVELSTART , please book directly with the airline. DO NOT USE TRAVELSTART !
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Travelstart's replyOfficial
11 May 2022, 12:05Hi Alyssa,
Thank you for reaching out to us.
I have checked the booking and can see that the team has quoted on a full refund as well as actioned the refund application. Please keep an eye on the inbox for further correspondence as we will require your banking details to refund the funds too. Please note that the reason for the delay is that the team is inundated with requests and we are working our way through them to assist all customers.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has quoted on a full refund as well as actioned the refund application. Please keep an eye on the inbox for further correspondence as we will require your banking details to refund the funds too. Please note that the reason for the delay is that the team is inundated with requests and we are working our way through them to assist all customers.
Kind Regards,
Melissa
Travelstart's reply11 May 2022, 12:05
Official
Hi Alyssa,
Thank you for reaching out to us.
I have checked the booking and can see that the team has quoted on a full refund as well as actioned the refund application. Please keep an eye on the inbox for further correspondence as we will require your banking details to refund the funds too. Please note that the reason for the delay is that the team is inundated with requests and we are working our way through them to assist all customers.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has quoted on a full refund as well as actioned the refund application. Please keep an eye on the inbox for further correspondence as we will require your banking details to refund the funds too. Please note that the reason for the delay is that the team is inundated with requests and we are working our way through them to assist all customers.
Kind Regards,
Melissa