DV
Danne V
1 reviews | Active since Nov 2021
29 Nov 2021, 15:43
Terrible Service; stay away!
Terrible Service; stay away!
After the travel ban was instituted in the UK, I contacted Travel start for a refund on my tickets from the UK to SA. I have sent them WhatsApp messages, Facebook messages, emails as well as tried calling them several times, and they have still not responded to me, canceled my tickets, or refunded me. This is the worst service I have ever experienced in such a difficult time!
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
29 Nov 2021, 21:47Hi Danne,
Thank you for reaching out to us.
I have checked the booking and can see the request for assistance and due to the influx of requests we have received we are actioning all bookings and working our way towards your. Furthermore you are currently booked on Etihad internationally and the flights are still operational in the booking. We have reached out the the airline to assist us with a directive in light of the new Travel Bans and we will revert back to you with your options once we have more information.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see the request for assistance and due to the influx of requests we have received we are actioning all bookings and working our way towards your. Furthermore you are currently booked on Etihad internationally and the flights are still operational in the booking. We have reached out the the airline to assist us with a directive in light of the new Travel Bans and we will revert back to you with your options once we have more information.
Kind Regards,
Melissa
Travelstart's reply29 Nov 2021, 21:47
Official
Hi Danne,
Thank you for reaching out to us.
I have checked the booking and can see the request for assistance and due to the influx of requests we have received we are actioning all bookings and working our way towards your. Furthermore you are currently booked on Etihad internationally and the flights are still operational in the booking. We have reached out the the airline to assist us with a directive in light of the new Travel Bans and we will revert back to you with your options once we have more information.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see the request for assistance and due to the influx of requests we have received we are actioning all bookings and working our way towards your. Furthermore you are currently booked on Etihad internationally and the flights are still operational in the booking. We have reached out the the airline to assist us with a directive in light of the new Travel Bans and we will revert back to you with your options once we have more information.
Kind Regards,
Melissa
DV
Danne V's updateReviewer Update
01 Dec 2021, 13:16Hi. Ethiad confirmed a couple of days ago that they have canceled our flights. I have sent you several emails regarding this and yet I haven't received any response from you. I also have not received my refund. This service is appalling. Not only are we not able to travel and see our loved ones but we are having to deal with this terrible service. Never ever making use of your agency again!!!
DV
Danne V's update01 Dec 2021, 13:16
Reviewer Update
Hi. Ethiad confirmed a couple of days ago that they have canceled our flights. I have sent you several emails regarding this and yet I haven't received any response from you. I also have not received my refund. This service is appalling. Not only are we not able to travel and see our loved ones but we are having to deal with this terrible service. Never ever making use of your agency again!!!
Travelstart's replyOfficial
03 Dec 2021, 18:35Hi Danne,
Thank you for the revert.
I have checked the booking and can see that the team has sent a quote for the 2 references. Please note that I have tried to call the above number and a man answered an had no idea what I was talking about.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for the revert.
I have checked the booking and can see that the team has sent a quote for the 2 references. Please note that I have tried to call the above number and a man answered an had no idea what I was talking about.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply03 Dec 2021, 18:35
Official
Hi Danne,
Thank you for the revert.
I have checked the booking and can see that the team has sent a quote for the 2 references. Please note that I have tried to call the above number and a man answered an had no idea what I was talking about.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for the revert.
I have checked the booking and can see that the team has sent a quote for the 2 references. Please note that I have tried to call the above number and a man answered an had no idea what I was talking about.
Wishing you a good day further.
Kind Regards,
Melissa