1 reviews | Active since Aug 2021
Terrible Service - Never use them
Travelstart South Africa your service is terrible, and you blatantly **** to me.
I understand that it is out of their control when flights get cancelled, but to get the flight rebooked is a nightmare.
You can only use the webpage contact section for communication, which is frustrating. After deciding on the flight to rebook, I paid the change in airfare immediately after receiving the invoice. They send me a flight confirmation but actually didnt book the flight, I tried to check in this morning which obviously didnt work. Back to the website contact page to get answers, and they tell me the flights have sold out and I paid to late - irritating but fair IF THAT WAS THE CASE.
I check Airlink, there are still seats available for the flight I want. I ended up just booking a whole new ticket cause Travelstart South Africa wants to keep the money I already paid.
If anyone wants to see the correspondence where they say the seats are sold out, and then where 40 mins later I booked on the exact same flight let me know.
Honestly do not use Travelstart South Africa for anything.
Thank you for taking the time to voice your concerns and regret to hear you have not had a great experience when trying to do a change to your booking or pleased with the service provided.
I see one of our agents has been in contact with you earlier today.
Our amendments team quote off the global booking system. Fare displays depend entirely on the airline seat availability per booking class at the time a search is done.
A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide.
Once those seats are sold the airline will then need to update their inventory on their side. This does take sometime to reflect on their website.
Our team sent an email the day before you were supposed to fly advising seats were sold out and offered an alternative time they were able to airline was able to offer. However no response was received.
We do apologise for any frustration and inconvenience this has caused.
When you are ready to re-book your Airlink flight welcome to use our online contact form provide in the email sent on the 3rd August.
Alternatively you welcome to email feedback @ travelstart . Com with your details and one of our agents will assist.
When re-booking we will waiver our Travelstart admin fee of R199
Kind Regards,
Marcelle
Thank you for taking the time to voice your concerns and regret to hear you have not had a great experience when trying to do a change to your booking or pleased with the service provided.
I see one of our agents has been in contact with you earlier today.
Our amendments team quote off the global booking system. Fare displays depend entirely on the airline seat availability per booking class at the time a search is done.
A fare that is available now may not be available in a minute's time as we work of a live booking system which is available world wide.
Once those seats are sold the airline will then need to update their inventory on their side. This does take sometime to reflect on their website.
Our team sent an email the day before you were supposed to fly advising seats were sold out and offered an alternative time they were able to airline was able to offer. However no response was received.
We do apologise for any frustration and inconvenience this has caused.
When you are ready to re-book your Airlink flight welcome to use our online contact form provide in the email sent on the 3rd August.
Alternatively you welcome to email feedback @ travelstart . Com with your details and one of our agents will assist.
When re-booking we will waiver our Travelstart admin fee of R199
Kind Regards,
Marcelle