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Bevan H

1 reviews | Active since Feb 2014

03 Feb 2022, 13:28

Terrible Service from Travelstart.

Shocking service from Travelstart.

I have had two bookings cancelled by Travelstart and they have not refunded my money.

I wonder if we can sue them.

There must be lots of other people affected in the same way. Qatar Airways told me that they refunded Travelstart within 3 days. Two months and I am still waiting.

Contact me via my FB profile. Bevan Hobbs

0
Replies (1)
Travelstart
Travelstart's reply07 Feb 2022, 13:37
Official
Hi Bevan, thank you for reaching out to us.

Please note I have checked the booking and can see that no refund was actioned on the tickets. I believe that the airline provided you with their general refund time frame should the refund have already been actioned, but your booking was never refunded and the tickets still show open.

>
twd/l47

TKT- RCI- 1A LOC- OD-PLZPLZ SI- FCPI-1 POI-CPT DOI-28SEP21 IOI- 1.HOBBS ADT ST 1 OPLZ QR6323BA N 15DEC0855 OK NHZAL4RX O I 15DEC15DEC 3PC 2 XJNB QR1364 N 15DEC1340 OK NHZAL4RX O 15DEC15DEC 3PC 3 XDOH QR 19 N 16DEC0115 OK NHZAL4RX O 16DEC16DEC 3PC 4 ODUB QR 18 N 04JAN1355 OK NHZAL4RX O 04JAN04JAN 3PC 5 XDOH QR1363 N 05JAN0205 OK NHZAL4RX O 05JAN05JAN 3PC 6 XJNB QR6345BA N 05JAN1615 OK NHZAL4RX O 05JAN05JAN 3PC PLZ FARE R ZAR TOTALTAX ZAR TAXES PD TOTAL ZAR /FC PLZ QR X/JNB QR X/DOH QR DUB304.71QR X/DOH QR X/JNB QR PLZ24 2.62NUC547.33END ROE14.496046 FE *INVOL COVID COMM1059/ PAX /C1-6 NON END/CHNG PENALTIES AS PE R RULE FP O/CASH+/CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX

>
twd/l48

TKT- RCI- 1A LOC- OD-PLZPLZ SI- FCPI-1 POI-CPT DOI-28SEP21 IOI- 1.HOBBS ADT ST 1 OPLZ QR6323BA N 15DEC0855 OK NHZAL4RX O I 15DEC15DEC 3PC 2 XJNB QR1364 N 15DEC1340 OK NHZAL4RX O 15DEC15DEC 3PC 3 XDOH QR 19 N 16DEC0115 OK NHZAL4RX O 16DEC16DEC 3PC 4 ODUB QR 18 N 04JAN1355 OK NHZAL4RX O 04JAN04JAN 3PC 5 XDOH QR1363 N 05JAN0205 OK NHZAL4RX O 05JAN05JAN 3PC 6 XJNB QR6345BA N 05JAN1615 OK NHZAL4RX O 05JAN05JAN 3PC PLZ FARE R ZAR TOTALTAX ZAR TAXES PD TOTAL ZAR /FC PLZ QR X/JNB QR X/DOH QR DUB304.71QR X/DOH QR X/JNB QR PLZ24 2.62NUC547.33END ROE14.496046 FE *INVOL COVID COMM1059/ PAX /C1-6 NON END/CHNG PENALTIES AS PE R RULE FO FP O/CASH+/CASH NON-ENDORSABLE FOR TAX/FEE DETAILS USE TWD/TAX

I have asked the team to check the booking and then action the refund accordingly.

Wishing you a good day further.

Kind Regards,
Melissa