Terrible Service Experience Received and Financial Inconvenience caused by *********** Staff.

Completely disappointed with the service I've received from the Travelstart group over the past month and a half. I'd booked a return flight to Johannesburg during September 2021 dated for the 29th of October and return 01 November 2021. My booking confirmation received from Travelstart included a 20kg bag for both flights but upon arriving at the check in on the 29th of October, Kulula advised me that luggage was not included and I had to pay return baggage fees amounting to R740 (R410 + R330). I've been sending emails back and forth since the 10th of November, spoken to multiple Travelstart agents who all gave me different responses with no resolution. The blame was then passed on to Kulula.com as apparently they were aware of back end system errors and were instructed not to charge customers who had purchased their flights via Travelstart for baggage. Today is now the 16th of December and I still haven't received any feedback since the 26th of November regarding my baggage refund. I've sent through all necessary receipts and references for the payments made. I'm completely appauled with this poor service experience and WILL NEVER recommend any person to use Travelstart to book their flights especially with relation to Kulula.com. The least someone could do is provide me with a way forward because this is now UNACCEPTABLE!!!