Terrible service, error prone system and ridiculous add-on fees charged

I purchased tickets to Greece for myself and my girlfriend roughly in April. I got the ticket, entered details and there was no issue. With the date approaching and wanting to kick off the visa process, I had a look at the tickets. I noticed that I am referenced as a Ms (I'm a Mr) and my girlfriend as a Mrs (obviously not married). I've used travelstart once before and neither of these titles match the profiles I have existing on my account.

I am a very detail orientated person by nature but I can accept that I could have made an error on one of these tickets with regard to the titles. I cannot accept that I made the same error twice in one go on something so fundamentally simple, which I have been doing my entire life on any form filled out EVER! When I looked further into the scenario I found that previously, where my tickets were correct, the titles are presented as "Mr" and "Ms" whereas on my new, incorrect tickets they are all caps, as in "MS" and "MRS". This may seem like a small detail but putting one and one together, it leads me to believe that travelstart has made an error is my ticket allocation through automation or otherwise.

Naturally I want these details changed and have contacted travelstart to do so. Firstly, I was shifted from department to department and then waited 6 days for a response. Turns out that in order make the change they are demanding I pay for my entire flight over again, which they will refund once they are happy, a USD50 penalty fee for having incorrect details and a R1000 administration fee for them to re-book the flight. All to change "Ms" to "Mr" which I am almost 100% sure they erroneously did in the first place.

Travelstart may offer up a deal from time to time, but the useless after sales service and constant threat of having add-ons thrown at you, hoping for something to stick, really don't come near to the discount that you gain. I had a problem last time I booked where they tagged on roughly R600 a person for a ticket refund policy I had no interest in.

I won't be using travelstart ever again