TM
Tshepo M
1 reviews | Active since Aug 2020
17 Jun 2021, 10:54
Terrible service
Better book a flight directly with the airline because when you have problems your reference back to the airline to deal with the problem. I booked a flight through traverlstart and I send cancelation request later i received a massage that I should contact the airline directly and when I did it was too late I lost on my booking money. What a terrible service
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Replies (1)
Travelstart's replyOfficial
17 Jun 2021, 13:24 Hi Tshepo,
Thank you for taking my call earlier.
I see you requested a cancellation for your Fly Safair booking. As Fly Safair is a low cost carrier I'm afraid they do not permit cash refunds as advised by our agent via email.
As the airline sits with the funds of all tickets we are governed by their policy.
A change can be made to the booking but this needs to be made prior to the original date and time of departure, minimum 6 hours.
I see you have purchased our Flexi ticket product. Our products are designed to add value to our passengers' trips.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
To confirm again the booking was made 20:08:03 Sat, 05 Jun 21 and the e-ticket was issued and emailed at:
SENT # 20:30:48 Sat, 05 Jun 21
The ticket was emailed to the email address used to make the booking. I've cross referenced the email address in the booking to the one you provided here, and it matches. Sometimes emails do filter in to spam and it's always best to check that inbox.
I've double checked using the airline reference numbers provided in the e-ticket emailed on the 5 JUne 2021, and am able to call up both your outbound and return tickets on Fly Safair's website.
As discussed I have asked one of our Amendments agents to call you today to assist with your change request over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I see you requested a cancellation for your Fly Safair booking. As Fly Safair is a low cost carrier I'm afraid they do not permit cash refunds as advised by our agent via email.
As the airline sits with the funds of all tickets we are governed by their policy.
A change can be made to the booking but this needs to be made prior to the original date and time of departure, minimum 6 hours.
I see you have purchased our Flexi ticket product. Our products are designed to add value to our passengers' trips.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
To confirm again the booking was made 20:08:03 Sat, 05 Jun 21 and the e-ticket was issued and emailed at:
SENT # 20:30:48 Sat, 05 Jun 21
The ticket was emailed to the email address used to make the booking. I've cross referenced the email address in the booking to the one you provided here, and it matches. Sometimes emails do filter in to spam and it's always best to check that inbox.
I've double checked using the airline reference numbers provided in the e-ticket emailed on the 5 JUne 2021, and am able to call up both your outbound and return tickets on Fly Safair's website.
As discussed I have asked one of our Amendments agents to call you today to assist with your change request over the phone.
Kind Regards,
Marcelle
Travelstart's reply17 Jun 2021, 13:24
Official
Hi Tshepo,
Thank you for taking my call earlier.
I see you requested a cancellation for your Fly Safair booking. As Fly Safair is a low cost carrier I'm afraid they do not permit cash refunds as advised by our agent via email.
As the airline sits with the funds of all tickets we are governed by their policy.
A change can be made to the booking but this needs to be made prior to the original date and time of departure, minimum 6 hours.
I see you have purchased our Flexi ticket product. Our products are designed to add value to our passengers' trips.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
To confirm again the booking was made 20:08:03 Sat, 05 Jun 21 and the e-ticket was issued and emailed at:
SENT # 20:30:48 Sat, 05 Jun 21
The ticket was emailed to the email address used to make the booking. I've cross referenced the email address in the booking to the one you provided here, and it matches. Sometimes emails do filter in to spam and it's always best to check that inbox.
I've double checked using the airline reference numbers provided in the e-ticket emailed on the 5 JUne 2021, and am able to call up both your outbound and return tickets on Fly Safair's website.
As discussed I have asked one of our Amendments agents to call you today to assist with your change request over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I see you requested a cancellation for your Fly Safair booking. As Fly Safair is a low cost carrier I'm afraid they do not permit cash refunds as advised by our agent via email.
As the airline sits with the funds of all tickets we are governed by their policy.
A change can be made to the booking but this needs to be made prior to the original date and time of departure, minimum 6 hours.
I see you have purchased our Flexi ticket product. Our products are designed to add value to our passengers' trips.
All the relevant information that will increase your knowledge of our products is provided at the time of booking.
Regarding our Flexi product option: Upgrading to a Rebookable flight/Flexi ticket option allows a customer to make 1 free date change to their booking, subject to the same fare class availability.
If the same fare class is not available the passenger will be liable for the difference in fare and taxes only as the flexi option will cover the airline penalty fee as well as the Travelstart service fee.
This information is provided under the terms and conditions which can be viewed during the booking process and here: https://www.travelstart.co.za/lp/products-services/flexible-travel-dates
Should the same fare class be available and there is no difference in taxes and fare you will not have to pay in difference.
To confirm again the booking was made 20:08:03 Sat, 05 Jun 21 and the e-ticket was issued and emailed at:
SENT # 20:30:48 Sat, 05 Jun 21
The ticket was emailed to the email address used to make the booking. I've cross referenced the email address in the booking to the one you provided here, and it matches. Sometimes emails do filter in to spam and it's always best to check that inbox.
I've double checked using the airline reference numbers provided in the e-ticket emailed on the 5 JUne 2021, and am able to call up both your outbound and return tickets on Fly Safair's website.
As discussed I have asked one of our Amendments agents to call you today to assist with your change request over the phone.
Kind Regards,
Marcelle