1 reviews | Active since Apr 2018
Terrible service and negligent behavior
The customer service is absolutely horrible ! I was booked on a flight to Bloemfontein, upon arrival at the airport i was informed that the flight has been cancelled. According to Cemair it was Travelstart’s responsibility to inform me about the cancellation , but i heard nothing from them. I tried calling them from the airport but it was to no avail. In the mean time i had to make alternative arrangements as i had to be in court the next morning . After spending about 56 minutes on travelstart’s pathetic call centre i finally reached an operator “Casey” who clearly had no idea how to assist me , and transferred my call to another lady who said se would phone me back. This happened on the 2nd of April and i haven’t had any feed back! My emails were also not rep**** on !
Hi there Pieter,
I have read your review and want to extend myself out to you. I'm very curious in seeing what transpired if you could possibly provide me with your booking details in a private message I'd be more than happy to follow up for you and for us.
As Travelstart does first and foremost see itself as an agency by the people for the people. I also wanted to thank you so very much for taking the time out to write to us. Once I get the reference of the flight youve referred to I'll follow up accordingly and contact you.
Rest assured Pieter your feedback is key as this helps us better understand the clients view. I do also sincerely regret to hear that you were dissatisfied with the service provided by us, and I hope to make amends for the lapse you felt you received.
Thank you once again for your comments Pieter.
Kind regards,
Dino at Travelstart
Hi there Pieter,
I have read your review and want to extend myself out to you. I'm very curious in seeing what transpired if you could possibly provide me with your booking details in a private message I'd be more than happy to follow up for you and for us.
As Travelstart does first and foremost see itself as an agency by the people for the people. I also wanted to thank you so very much for taking the time out to write to us. Once I get the reference of the flight youve referred to I'll follow up accordingly and contact you.
Rest assured Pieter your feedback is key as this helps us better understand the clients view. I do also sincerely regret to hear that you were dissatisfied with the service provided by us, and I hope to make amends for the lapse you felt you received.
Thank you once again for your comments Pieter.
Kind regards,
Dino at Travelstart
Thank you so much Pieter, let me get on this for you now and I'll revert back pressingly. Thank you again for your time.
Regards,
Dino at Travelstart
Thank you so much Pieter, let me get on this for you now and I'll revert back pressingly. Thank you again for your time.
Regards,
Dino at Travelstart