Terrible Service and Don't Blame SAA

Travelstart South Africa we have booked two trips with your fine company and both have been handled so badly that I won't be using your service again. Trip 1. We booked through you guys for a trip to Cape Town flying on SAA. Ashley has been in contact with you ever since and we have still not received a credit and you keep blaming SAA. We book through you not them take some responsibility. Trip 2. We were meant to fly back from Cape Town at 6am and due to the new lock down times in December and January that flight was moved. You guys did not phone message or update us at all, we tried calling and messaging but not one answer or reply. Eventually I phone British Airways directly and they help us out and even emailed and SMSed us to ensure we knew what was happening. I know times are different and things change but you owe it to your customers the service that you would expect to get. Too all my friends and family think twice before using travel start rather book through the airlines themselves they at least give your credits and the service you deserve.