DL
David L
1 reviews | Active since Dec 2017
28 Jun 2021, 20:38
Terrible service
In an extremely difficult travel environment, Travelstart are definitely not making things easier. They have no contact numbers, a ridiculous Whatsapp system that doesn't work and do not respond to emails. I have been urgently trying to reschedule a flight due to a positive Covid test and have emailed them 3 times with no response. I still have other pending issues with them and also receive zero feedback. I am at my wits end. I just want my flight canceled so that I never have to deal with this *********** company ever again.
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Replies (1)
Travelstart's replyOfficial
28 Jun 2021, 22:01Hi David,
Thank you for taking my call earlier.
I do apologise for the delay in receiving your amendment quote for your booking to Lisbon.
I have followed up with the team marking your booking as urgent.
You confirmed you would prefer to receive an amendment quote tomorrow morning in stead of this evening.
Please keep checking your emails during the course of tomorrow morning they will be in touch.
Regarding your EMD / voucher for your flights to London.
Once our Fares team receive feedback from the airline they will be in contact. A follow up has been done.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I do apologise for the delay in receiving your amendment quote for your booking to Lisbon.
I have followed up with the team marking your booking as urgent.
You confirmed you would prefer to receive an amendment quote tomorrow morning in stead of this evening.
Please keep checking your emails during the course of tomorrow morning they will be in touch.
Regarding your EMD / voucher for your flights to London.
Once our Fares team receive feedback from the airline they will be in contact. A follow up has been done.
Kind Regards,
Marcelle
Travelstart's reply28 Jun 2021, 22:01
Official
Hi David,
Thank you for taking my call earlier.
I do apologise for the delay in receiving your amendment quote for your booking to Lisbon.
I have followed up with the team marking your booking as urgent.
You confirmed you would prefer to receive an amendment quote tomorrow morning in stead of this evening.
Please keep checking your emails during the course of tomorrow morning they will be in touch.
Regarding your EMD / voucher for your flights to London.
Once our Fares team receive feedback from the airline they will be in contact. A follow up has been done.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I do apologise for the delay in receiving your amendment quote for your booking to Lisbon.
I have followed up with the team marking your booking as urgent.
You confirmed you would prefer to receive an amendment quote tomorrow morning in stead of this evening.
Please keep checking your emails during the course of tomorrow morning they will be in touch.
Regarding your EMD / voucher for your flights to London.
Once our Fares team receive feedback from the airline they will be in contact. A follow up has been done.
Kind Regards,
Marcelle