TERRIBLE SERVICE

<p>On 6 March 2017 I wanted to book a flight ticket for an unaccompanied minor to fly from Upington to JHB on 28 March 2017. I made the booking and the payment online. Later that evening, I received a mail from Travelstart stating that the booking has been cancelled as I have to book at a travel agency. A full refund was to be affected within 7 days. I had to make another booking at the Travel agency and AGAIN pay R5200 (so R10400 out of pocket at that stage) After numerous queries and phone calls, I have today, 28 March 2017 still not received the refund. When I phone, I am on hold for at least 10 minutes, should I be so happy that someone answers. They even advise me that I can go to the livechat - WHICH IS ALSO OFF!!!! When I finally spoke to Jenny, she advised that I have to contact my bank to release the payment. Which I did (also on the line for sooooooo long), just to be advised that TRAVELSTART has to contact them, not me!!! I am livid and require a FULL refund (no deductions) immediately. </p>