RN
Robert N
1 reviews | Active since May 2022
20 May 2022, 09:59
Terrible service
I have been trying to get a hold of anyone at Travel Start for over a month now. My tickets were canceled by Travel Start due to the Covid Pandemic and now that I'm ready to travel again, no one will reply to my repeated attempts at getting in contact with them. I have been on hold on their telephone contact number numerous times for over 30 mins and no answer. I have tried their WhatsApp service to no avail, their email options either do not get back to me or a reply, saying that this specific email address is not in use any more.
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Replies (2)
Travelstart's replyOfficial
20 May 2022, 14:01Hi Robert,
Thank you for reaching out.
I've called up your booking and see we did receive your online contact form however no new dates were provided for the team to assist.
An email was sent requesting this information.
We have now received your new dates of travel thank you and your booking is with our Fares team to assist with an amendment quote.
I will also give you a call shortly should have you have further questions.
Kind Regards,
Marcelle
Thank you for reaching out.
I've called up your booking and see we did receive your online contact form however no new dates were provided for the team to assist.
An email was sent requesting this information.
We have now received your new dates of travel thank you and your booking is with our Fares team to assist with an amendment quote.
I will also give you a call shortly should have you have further questions.
Kind Regards,
Marcelle
Travelstart's reply20 May 2022, 14:01
Official
Hi Robert,
Thank you for reaching out.
I've called up your booking and see we did receive your online contact form however no new dates were provided for the team to assist.
An email was sent requesting this information.
We have now received your new dates of travel thank you and your booking is with our Fares team to assist with an amendment quote.
I will also give you a call shortly should have you have further questions.
Kind Regards,
Marcelle
Thank you for reaching out.
I've called up your booking and see we did receive your online contact form however no new dates were provided for the team to assist.
An email was sent requesting this information.
We have now received your new dates of travel thank you and your booking is with our Fares team to assist with an amendment quote.
I will also give you a call shortly should have you have further questions.
Kind Regards,
Marcelle
RN
Robert N's updateReviewer Update
26 May 2022, 15:50Hi Marcelle I have been trying to contact you about my booking but to no avail. I want the option of a refund but no one is getting back to me!
RN
Robert N's update26 May 2022, 15:50
Reviewer Update
Hi Marcelle I have been trying to contact you about my booking but to no avail. I want the option of a refund but no one is getting back to me!