Terrible service

<p>As a frequent flyer as of late ,tuesday morning I was in contact with an agent from travelstart in connection with my partner and my flight to Thailand on the 30 May 2016. We purchased on their website a flexi ticket which stipulates you receive a free flight change instead of your standard ticket, as we thought we may require a change of date due to family matters.They then informed me that they will need send me a quote regarding the change which I thought would be probably the air port taxes or something to that affect. They sent me a quote stating it will cost me R2500 per person to change to our new required flight date, I then told the agent that we paid that amount extra for the flexi ticket to get the free flight change over if necessary. The agent then stipulated that it is only applicable when the airline runs that same special for us to get that free flight change, so I then said that I may aswell have just bought the standard ticket and pay this rediculous amount for the flight change, she then stumbled on her words and went into computer mode and repeated the same sentence over and over. I dont get why we pay the extra amount for the flexi ticket when it will only be applicable when the air line runs the same special, how will we know when the airline runs the same special ?I therefore requested them to find me a alternate date in June to fly out where this flexi ticket is applicable and they said and I quote"we will have it emailed to you within 24hours" well I am still waiting 40hours later and our flight is in 2weeks. So Please Travelstart explain why you promote free flight changes with your flexi tickets but in retro spect are not free and why do you make promises on delivery when you cant keep them? It is easier just to say we out to bull**** our clients and make them believe they getting what they pay for.</p>