1 reviews | Active since Aug 2015
TERRIBLE money hungry company
DISAPPOINTED! As a loyal customer of travelstart for years I will never use them again. They have no compassion, staff are not trained and they money hungry. We had a flight from Paris to Cape Town Via Vienna. Our train was cancelled and we couldn't get to Paris. Austrian airlines asked us to call the agent to just cancel the Paris leg as we can still make it to Vienna. The agents took 10 minutes to first read terms and conditions while being so unsympathetic. They told us they cannot change or cancel as Air France charged us R3000 no show fee plus it will cost us R4400 per person to cancel. After missing our train we were stressed as we cannot miss this flight. The very unsympathetic agent was throwing money at us with also giving an option of booking new flight at R15000 per person. After giving up on Travelstart...Austrian Airlines checked us in and we board flight and we are home now. Everything Travelstart said was a lie. they just wanted to milk us further even during our time of need. TERRIBLE. Stay away!! they lost a valuable and loyal client because A company that doesn't help when in need and stranded is not one woth supporting
we are very sorry to hear about your experience with regards to your change query.
We strive towards offering the best customer service, but at the same time, we have to adhere to the conditions of carriage of the respective airlines.
Please be advised that all changes made to a booking have penalties attached to them and in this instance , it states the following: Changes anytime charge EUR130 for reissue/ revalidation.IN CASE OF FARE COMBINATION CHARGE THE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS. This means the airline advises us to charge a penalty even if your train connection to the airport has been cancelled. A waiver of their conditions needs to be app**** for and it's at their discretion, which is why they allowed you to travel when you went to the airport directly. The waiver of the penalties was at their discretion and we unfortunately do not have any influence over this.
We are very sorry that you feel that we are money hungry, even though we are adhering to the airline's conditions with regards to changes or cancellations.
With kind regards,
***nor at Travelstart
we are very sorry to hear about your experience with regards to your change query.
We strive towards offering the best customer service, but at the same time, we have to adhere to the conditions of carriage of the respective airlines.
Please be advised that all changes made to a booking have penalties attached to them and in this instance , it states the following: Changes anytime charge EUR130 for reissue/ revalidation.IN CASE OF FARE COMBINATION CHARGE THE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS. This means the airline advises us to charge a penalty even if your train connection to the airport has been cancelled. A waiver of their conditions needs to be app**** for and it's at their discretion, which is why they allowed you to travel when you went to the airport directly. The waiver of the penalties was at their discretion and we unfortunately do not have any influence over this.
We are very sorry that you feel that we are money hungry, even though we are adhering to the airline's conditions with regards to changes or cancellations.
With kind regards,
***nor at Travelstart