Terrible Failure of Support and no Accountability at TravelStart

I simply cannot describe our levels of frustration with the appalling customer support and lack of empathy from TravelStart.

TravelStart totally failed to react in time to notify our airline that our travel plans needed to change (due to COVID) and didn't notify the airline on our behalf (the airline concerned would not liaise with us since we had booked with TravelStart). This is despite us notifying them through their official online contact channel well before the required deadline.

When we asked for a re-booking or refund, TravelStart do not acknowledge any failure on their behalf and simply offer us a refund of 10% of the R5,5804 ticket price paid. Even though the failure to notify the airline is entirely their own fault.

Stay away from TravelStart.

They are unable to respond to request for assistance via their contact channels (you simply cannot speak to anyone there) and take no responsibility whatsoever for their failures. Am about to elevate my complaint to the relevant Ombudsman or Industry body for arbitration as these guys are simply not interested.

Absolutely pathetic.