AM
Abongile M

1 reviews | Active since Apr 2013

15 Jun 2017, 12:02

Terrible Experience

<p>The friend of mine told me about the travelstart ,so yesterday I was just checking the site and I saw some great prices then I decided to book a flight from JHB to DBN . Booked the ticket yesterday and I got the confirmation immediately on email but after an hour got the email saying I need to make a payment when I click on the link it keeps saying “I have already paid” which i can't skeep and I just called now I spoke to Ziyanda who she said they can’t help me I have to re-book again. I mean like who runs the business like a ****a shop I just need to make a payment that’s all I need.</p>

0
Replies (3)
Travelstart
Travelstart's reply15 Jun 2017, 12:18
Official

Dear Abongile

Thank you for your feedback.

I have been trying to contact you to discuss your booking and see how we may resolve your query. Please let me know when is a convenient time to call you.

Kind regards

Tamara

Best regards,

AM
Abongile M's update15 Jun 2017, 13:20
Reviewer Update

It's convenient time you can call.

Travelstart
Travelstart's reply15 Jun 2017, 14:01
Official

Dear Abongile

Thank you for taking my call.

As discussed a new booking has been made for you and we are now awaiting payment for the flights.

Should you require any further assistance please feel free to contact me.

Kind regards

Tamara

Best regards,