ES
Elzmari S
1 reviews | Active since May 2022
19 May 2022, 14:39
Terrible Customer Service! Still waiting on feedback regarding a refund after 5 months!
I have never made a complaint before for ANYTHING, but the customer service for travelstart is just terrible.
I have been trying to refund my ticket since January due to covid, but no one is getting back to me. I have sent mails, completed the online form more than 10 times. NOTHING.
There is no option to call an actual person to assist. I have never felt so disappointed!
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Replies (1)
Travelstart's replyOfficial
19 May 2022, 15:33Hi Elzmari,
Thank you for taking my call earlier.
No refund quotation was requested until 13 May 2022 an again on the 18 May 2022
Thank you for completing our online contact form. As discussed your booking is with our refunds team.
I have sent a follow up and you will receive a refund quote by close of business today.
Once you receive the quote please read through it, and follow the prompts provided at the bottom by clicking on the link and selecting the relevant category, should you wish to accept.
Kind Regards
Marcelle
Thank you for taking my call earlier.
No refund quotation was requested until 13 May 2022 an again on the 18 May 2022
Thank you for completing our online contact form. As discussed your booking is with our refunds team.
I have sent a follow up and you will receive a refund quote by close of business today.
Once you receive the quote please read through it, and follow the prompts provided at the bottom by clicking on the link and selecting the relevant category, should you wish to accept.
Kind Regards
Marcelle
Travelstart's reply19 May 2022, 15:33
Official
Hi Elzmari,
Thank you for taking my call earlier.
No refund quotation was requested until 13 May 2022 an again on the 18 May 2022
Thank you for completing our online contact form. As discussed your booking is with our refunds team.
I have sent a follow up and you will receive a refund quote by close of business today.
Once you receive the quote please read through it, and follow the prompts provided at the bottom by clicking on the link and selecting the relevant category, should you wish to accept.
Kind Regards
Marcelle
Thank you for taking my call earlier.
No refund quotation was requested until 13 May 2022 an again on the 18 May 2022
Thank you for completing our online contact form. As discussed your booking is with our refunds team.
I have sent a follow up and you will receive a refund quote by close of business today.
Once you receive the quote please read through it, and follow the prompts provided at the bottom by clicking on the link and selecting the relevant category, should you wish to accept.
Kind Regards
Marcelle