SB
Simoné Boshoff
1 reviews | Active since Jul 2021
11 Apr 2022, 17:53
Terrible Customer Service - no response!
Worst travel agency ever. They just do not get back to you. What a joke, been trying for a week now to speak to someone, emailed, called and whatsapped. No response. There is just NO customer service! Do not book with them!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
13 Apr 2022, 16:30Good day Simoné,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Travelstart's reply13 Apr 2022, 16:30
Official
Good day Simoné,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Travelstart's replyOfficial
13 Apr 2022, 16:55Good day Simoné,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Travelstart's reply13 Apr 2022, 16:55
Official
Good day Simoné,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused in trying to reach our team for your flight schedule change and trying to reach our team.
I see our team have since been in contact via email providing your options.
Please use our online contact form: https://www.travelstart.co.za/lp/contact-us and select one of the categories
""Confirmation of schedule change"" or ""Decline Schedule Change""
You HAVE to write in the message box your schedule change query if you accept or decline and any other queries.
Selecting one of these categories will queue the booking through to our Schedule Changes team.
Kindly note due to many airlines making schedule changes to flight bookings the team are receiving high volumes of queries so there is a delay in responding.
I see your booking is also with our refunds team who will email you a refund quote.
Kind Regards,
Travelstart