CW
Candice W
1 reviews | Active since Jan 2020
24 Dec 2020, 10:05
Terrible customer service
Terrible customer service. You can’t get hold of them via phone call. You have to online chat and there is no response. When you submit an enquiry there is no resolution other than they can’t get new quotes for flights when you can clearly see online that there is prices for those specific days. Travelstart is easy to book flights but don’t expect to be able to change them if a problem occurs such as covid.
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Travelstart's replyOfficial
24 Dec 2020, 13:48Hi Candice,
Thanks for reaching out and sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've located your booking using your name and surname and see our team responded to your date change request on the 23 December with an amendment quote as per your request.
We've called and left a message on the number you have provided and will contact you again shortly to address your concerns over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've located your booking using your name and surname and see our team responded to your date change request on the 23 December with an amendment quote as per your request.
We've called and left a message on the number you have provided and will contact you again shortly to address your concerns over the phone.
Kind Regards,
Marcelle
Travelstart's reply24 Dec 2020, 13:48
Official
Hi Candice,
Thanks for reaching out and sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've located your booking using your name and surname and see our team responded to your date change request on the 23 December with an amendment quote as per your request.
We've called and left a message on the number you have provided and will contact you again shortly to address your concerns over the phone.
Kind Regards,
Marcelle
Thanks for reaching out and sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
I've located your booking using your name and surname and see our team responded to your date change request on the 23 December with an amendment quote as per your request.
We've called and left a message on the number you have provided and will contact you again shortly to address your concerns over the phone.
Kind Regards,
Marcelle