Terrible customer service

Item: Travelstart
Rating: 1
Author: Nicola M

I booked a flight with travel start less than 24 hours ago and shortly afterwards realised it was for the wrong dates. I got through on their after hours number and was told I would have an answer by the end of today. I also emailed through my request through to their "urgent" email address because I know sometimes if it's not in writing it doesn't get done.

I still have no answer, even after trying to call 4 times and each time getting no response after 5 minutes of being on hold.

This is really terrible customer service as I have no way to get a response out of them and the longer I wait the more expensive they are going to make it for me to change my ticket, so I will end up paying for their incompetence.

I am not one to normally write a review but this is some of the worst service I've ever received.

Helpful (0)

Replies (3)

Travelstart's replyOfficial

17 Jan 2018, 17:11

Dear Nicole

Thank you for your valued feedback.

Please could you send me a private message with your booking reference and contact details so that I can assist you.

Kind regards

Tamara

Travelstart's reply17 Jan 2018, 17:11

Official

Dear Nicole

Thank you for your valued feedback.

Please could you send me a private message with your booking reference and contact details so that I can assist you.

Kind regards

Tamara

Nicola M's updateReviewer Update

18 Jan 2018, 20:39

Hi Tamara. I wanted to let you know that I have finally been able to confirm my amendment for my flight. I have paid via credit card and hope to receive the ticket soon. Thank you for ensuring I received responses. It is just a great pity that my query was not attended to without going through you and hellopeter. Nicola

Nicola M's update18 Jan 2018, 20:39

Reviewer Update

Travelstart's replyOfficial

18 Jan 2018, 20:47

Dear Nicola

Thank you for your update.

I apologize for the time it took to get hold of us on the phone. Our email turn around on non urgent bookings is 24hours, as we deal with high volumes.

I will however give all your feedback to relevant Team Managers.

Wishing you a wonderful trip.

Regards

Tamara

Travelstart's reply18 Jan 2018, 20:47

Official

Dear Nicola

Thank you for your update.

I apologize for the time it took to get hold of us on the phone. Our email turn around on non urgent bookings is 24hours, as we deal with high volumes.

I will however give all your feedback to relevant Team Managers.

Wishing you a wonderful trip.

Regards

Tamara