Terrible customer assistance regarding managing bookings in the lockdown

Item: Travelstart
Rating: 1
Author: Shanice F

I must say your vague generalized response is extremely disappointing and really makes me question what is the purpose of booking through your site as apposed to the airline directly when you offer zero customer service or help and instead refer me to the airline.

While I know this is a tough time for everyone, there is no excuse for poor service.

Helpful (0)

Replies (1)

Travelstart's replyOfficial

05 Apr 2020, 09:05

Good Morning Shanice

Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.

Please be advised that someone from our team will be in contact with you as soon as possible to discuss your query and concerns.

We do apologize for any inconvenience caused.

Kind regards,
The Travelstart Team

Travelstart's reply05 Apr 2020, 09:05

Official