mP
monique P
1 reviews | Active since Apr 2021
07 Apr 2021, 19:18
Take your money under false pretense
I do not want to even allocate a star. I was allowed to board a flight to Bahrain connecting in Harare. Got to Harare and was not allowed to transit. Stranded I had to fork out R15000 to get back to Cape Town. I could not reach anyone at Travelstart after many phone calls. I received e mails pre flight confirming boarding and check in times etc!!! They take your money knowing you wont be able to complete the trip. So if you dont want to be stranded overseas and then have to pay EXTRA flights with your own money ontop of original ticket.....stay away from them. Absolute financial ***** and emotional torture. I still await any feedback from them regarding all my extra expenses due to their lack of comms.
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Replies (2)
Travelstart's replyOfficial
08 Apr 2021, 08:30Dear Monique,
Thank you for reaching out to us.
I have checked the booking and can see that we had sent a refund quote on 05 April already to your email address. Please note that we have advised that all travel documentation and regulations needs to be checked by the passengers before they travel or purchase a ticket. The reason for us advising this is that the flights on our website is loaded on the backend by the airline and should take off as per their schedule, however the airline reserves the right to change their regulations and or schedules at any time.
I am very sorry that you had such a bad experience when travelling and can't even imagine the stress you had felt at the time.
I will resend the quote for the cancelation and refund of the ticket to your email provided. Please keep a lookout as it is coming from a noreply address and could end up in your junk or spam mail.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had sent a refund quote on 05 April already to your email address. Please note that we have advised that all travel documentation and regulations needs to be checked by the passengers before they travel or purchase a ticket. The reason for us advising this is that the flights on our website is loaded on the backend by the airline and should take off as per their schedule, however the airline reserves the right to change their regulations and or schedules at any time.
I am very sorry that you had such a bad experience when travelling and can't even imagine the stress you had felt at the time.
I will resend the quote for the cancelation and refund of the ticket to your email provided. Please keep a lookout as it is coming from a noreply address and could end up in your junk or spam mail.
Kind Regards,
Melissa
Travelstart's reply08 Apr 2021, 08:30
Official
Dear Monique,
Thank you for reaching out to us.
I have checked the booking and can see that we had sent a refund quote on 05 April already to your email address. Please note that we have advised that all travel documentation and regulations needs to be checked by the passengers before they travel or purchase a ticket. The reason for us advising this is that the flights on our website is loaded on the backend by the airline and should take off as per their schedule, however the airline reserves the right to change their regulations and or schedules at any time.
I am very sorry that you had such a bad experience when travelling and can't even imagine the stress you had felt at the time.
I will resend the quote for the cancelation and refund of the ticket to your email provided. Please keep a lookout as it is coming from a noreply address and could end up in your junk or spam mail.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we had sent a refund quote on 05 April already to your email address. Please note that we have advised that all travel documentation and regulations needs to be checked by the passengers before they travel or purchase a ticket. The reason for us advising this is that the flights on our website is loaded on the backend by the airline and should take off as per their schedule, however the airline reserves the right to change their regulations and or schedules at any time.
I am very sorry that you had such a bad experience when travelling and can't even imagine the stress you had felt at the time.
I will resend the quote for the cancelation and refund of the ticket to your email provided. Please keep a lookout as it is coming from a noreply address and could end up in your junk or spam mail.
Kind Regards,
Melissa
mP
monique P's updateReviewer Update
08 Apr 2021, 09:371. I have not received a refund yet
2. I was sold a ticker by you when you knew I might not fly
3. I checked all my e mails, Travelstart website before leaving. You sent me check in times etc.
4. I was allowed to board the plane/flight
5. I got to Harare to read on Emirates app that they updated their information at 12:30....I WAS IN MID FLIGHT!?!?
6. STUCK IN A FOREIGN COUNTRY AND NO REPLY FROM PHONE CALLS...NO CONTACT WITH YOUR CLIENT STUCK IN ANOTHER COUNTRY. NO EMERGENCY 24 HR NUMBER. ONLY OFFICE HOURS.
7. I have heard from Flight Centre how many of your clients they had to help after being left in the lurch by you and never amswering your phones.... apparently this seems to be something happening often....this seems fact after reading what complaints are written on Hellopeter!!!
My return to South Africa at my expense has not been met with any consolation by you....
2. I was sold a ticker by you when you knew I might not fly
3. I checked all my e mails, Travelstart website before leaving. You sent me check in times etc.
4. I was allowed to board the plane/flight
5. I got to Harare to read on Emirates app that they updated their information at 12:30....I WAS IN MID FLIGHT!?!?
6. STUCK IN A FOREIGN COUNTRY AND NO REPLY FROM PHONE CALLS...NO CONTACT WITH YOUR CLIENT STUCK IN ANOTHER COUNTRY. NO EMERGENCY 24 HR NUMBER. ONLY OFFICE HOURS.
7. I have heard from Flight Centre how many of your clients they had to help after being left in the lurch by you and never amswering your phones.... apparently this seems to be something happening often....this seems fact after reading what complaints are written on Hellopeter!!!
My return to South Africa at my expense has not been met with any consolation by you....
mP
monique P's update08 Apr 2021, 09:37
Reviewer Update
1. I have not received a refund yet
2. I was sold a ticker by you when you knew I might not fly
3. I checked all my e mails, Travelstart website before leaving. You sent me check in times etc.
4. I was allowed to board the plane/flight
5. I got to Harare to read on Emirates app that they updated their information at 12:30....I WAS IN MID FLIGHT!?!?
6. STUCK IN A FOREIGN COUNTRY AND NO REPLY FROM PHONE CALLS...NO CONTACT WITH YOUR CLIENT STUCK IN ANOTHER COUNTRY. NO EMERGENCY 24 HR NUMBER. ONLY OFFICE HOURS.
7. I have heard from Flight Centre how many of your clients they had to help after being left in the lurch by you and never amswering your phones.... apparently this seems to be something happening often....this seems fact after reading what complaints are written on Hellopeter!!!
My return to South Africa at my expense has not been met with any consolation by you....
2. I was sold a ticker by you when you knew I might not fly
3. I checked all my e mails, Travelstart website before leaving. You sent me check in times etc.
4. I was allowed to board the plane/flight
5. I got to Harare to read on Emirates app that they updated their information at 12:30....I WAS IN MID FLIGHT!?!?
6. STUCK IN A FOREIGN COUNTRY AND NO REPLY FROM PHONE CALLS...NO CONTACT WITH YOUR CLIENT STUCK IN ANOTHER COUNTRY. NO EMERGENCY 24 HR NUMBER. ONLY OFFICE HOURS.
7. I have heard from Flight Centre how many of your clients they had to help after being left in the lurch by you and never amswering your phones.... apparently this seems to be something happening often....this seems fact after reading what complaints are written on Hellopeter!!!
My return to South Africa at my expense has not been met with any consolation by you....