NP
Nicole P

1 reviews | Active since Jan 2023

06 Aug 2025, 10:46

Take your money.. and no service

Be very careful when you booking through them . Make sure there are no errors... Once I paid the 1st time I realized I made an error with the flight time . I immediately contacted them to make a change .. I then missed a call from them called back with in 10min of the missed call. Only to be told that they will get the person who was helping me to call me back ..... I am still waiting . I have been the one chasing to make the correction. 2.I now have to pay in" for the change . No problem. Capitec to capitec is immediate. To be told my money is not cleared..once the money is cleared I will get the new booking reference. If I don't have it with in an hour to call back .

3. Call back . To be told don't worry it will come . And that I will not be charged again..

4. Get a new payment request . To pay more money for another change as that flight is no longer ... I could of booked a ticket to the UK instead of Capetown! Wouldn't recommend using them .. if you have to do any changes.. call the airline directly. Not impressed with your service at all!

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Replies (1)
Travelstart
Travelstart's reply06 Aug 2025, 11:18
Official
Good Morning, Nicole

Thank you for sharing your feedback with us.  We are sorry to hear about the delay in getting your booking sorted.  The matter has been escalated to the team lead for investigation and you will be contacted within 24 hours with feedback.