Suggestion and thank you to Travelstart

I would like to sincerely thank Travelstart for assisting me with the name correction on my flight booking. The team was professional, responsive, and ultimately helped resolve the issue, which I really appreciate.

I would however like to provide one suggestion regarding the WhatsApp support experience.

The chatbot first asks for the booking reference number, then asks you to confirm your name and surname, and then asks for the issue you are experiencing. After providing all of that information, the bot advises that an agent will assist you.

However, when the agent joins the conversation, they ask for all the exact same information again. As a customer, that process can become a bit frustrating and repetitive.

My suggestion would be either:

1. Remove some of those questions from the chatbot stage, or 2. Allow the agent to automatically view the information already provided to the bot.

Other than that, thank you again to the Travelstart team for your assistance and support.