CH
Cristina H
1 reviews | Active since Feb 2021
20 Apr 2021, 11:05
Struggling to cancel a flight with TravelStart
I booked a flight yesterday,19 April 2021, and need to cancel it.
I sent two emails and a WhatsApp and am getting no response. On the WhatsApp after selecting option 2 for cancelations, I received the message "please wait while I transfer your chat to one of our agents". Still waiting for a response...
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Travelstart's replyOfficial
20 Apr 2021, 13:14Hi Cristina,
Thank you for contacting us and I do apologise for any frustration caused when trying to reach our team.
I've searched using the booking reference number provided and found an email sent this morning.
We do have a 24 - 48 hour turn around time for responding to customer emails.
For urgent changes and cancellations for bookings made the same day our customers are able reach us via our online contact form and select the following category:
"Urgent Cancellation / Change to a booking made today"
Your booking will be queued to the relevant team and they will assist.
I see you have since been in contact with one of our Operations agents via our online chat service. You have opted to keep the booking and no longer cancel.
I will give you a call shortly to address any further booking queries you have over the phone.
Kind Regards,
Marcelle
Thank you for contacting us and I do apologise for any frustration caused when trying to reach our team.
I've searched using the booking reference number provided and found an email sent this morning.
We do have a 24 - 48 hour turn around time for responding to customer emails.
For urgent changes and cancellations for bookings made the same day our customers are able reach us via our online contact form and select the following category:
"Urgent Cancellation / Change to a booking made today"
Your booking will be queued to the relevant team and they will assist.
I see you have since been in contact with one of our Operations agents via our online chat service. You have opted to keep the booking and no longer cancel.
I will give you a call shortly to address any further booking queries you have over the phone.
Kind Regards,
Marcelle
Travelstart's reply20 Apr 2021, 13:14
Official
Hi Cristina,
Thank you for contacting us and I do apologise for any frustration caused when trying to reach our team.
I've searched using the booking reference number provided and found an email sent this morning.
We do have a 24 - 48 hour turn around time for responding to customer emails.
For urgent changes and cancellations for bookings made the same day our customers are able reach us via our online contact form and select the following category:
"Urgent Cancellation / Change to a booking made today"
Your booking will be queued to the relevant team and they will assist.
I see you have since been in contact with one of our Operations agents via our online chat service. You have opted to keep the booking and no longer cancel.
I will give you a call shortly to address any further booking queries you have over the phone.
Kind Regards,
Marcelle
Thank you for contacting us and I do apologise for any frustration caused when trying to reach our team.
I've searched using the booking reference number provided and found an email sent this morning.
We do have a 24 - 48 hour turn around time for responding to customer emails.
For urgent changes and cancellations for bookings made the same day our customers are able reach us via our online contact form and select the following category:
"Urgent Cancellation / Change to a booking made today"
Your booking will be queued to the relevant team and they will assist.
I see you have since been in contact with one of our Operations agents via our online chat service. You have opted to keep the booking and no longer cancel.
I will give you a call shortly to address any further booking queries you have over the phone.
Kind Regards,
Marcelle