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Mncedisi M
1 reviews | Active since Sept 2021
21 Sept 2021, 21:49
Struggle in rescheduling a flight ticket
I think the worst thing to happen to this business is to not having direct contacts to speak to an agent.
I have been trying to reschedule my flight from a specific day to the another and it seems to be the hardest thing to do.
No one ever comes back to you. I have logged more than 5 calls with no luck. I have tried their WhatsApp method and still no luck.
I wouldn’t advise anyone to use them to be honest cause it is quite frustrating with the lack of communication and knowing where you stand.
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Replies (1)
Travelstart's replyOfficial
22 Sept 2021, 17:23Hi Mncedisi,
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted with a quote and a change has been actioned. The payment is pending clearance and you will receive the ticket during the course of the day.
I do apologise for the delays on whats app, our agents are working really hard to get to everybody needing assistance and 1 agent actions 5 whats app requests at a time.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted with a quote and a change has been actioned. The payment is pending clearance and you will receive the ticket during the course of the day.
I do apologise for the delays on whats app, our agents are working really hard to get to everybody needing assistance and 1 agent actions 5 whats app requests at a time.
Kind Regards,
Melissa
Travelstart's reply22 Sept 2021, 17:23
Official
Hi Mncedisi,
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted with a quote and a change has been actioned. The payment is pending clearance and you will receive the ticket during the course of the day.
I do apologise for the delays on whats app, our agents are working really hard to get to everybody needing assistance and 1 agent actions 5 whats app requests at a time.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted with a quote and a change has been actioned. The payment is pending clearance and you will receive the ticket during the course of the day.
I do apologise for the delays on whats app, our agents are working really hard to get to everybody needing assistance and 1 agent actions 5 whats app requests at a time.
Kind Regards,
Melissa