Stranded by Travelstart - ***

<p> </p> <p>I can't even explain the level of ineptitude.</p> <p> </p> <p>1) I requested change of flight on Sa****ay. I was told the flight change was available at zero cost (I had bought the option to change my ticket when I first purchased my ticket).</p> <p> </p> <p>2) I was told the change could be made at zero cost. The name given was incorrect. </p> <p> </p> <p>3) Then I was told it was not an issue, but was then again addressed with the wrong name. Another different wrong name!</p> <p> </p> <p>4) I was told it was not an issue. I had to make payment of zero rands.</p> <p> </p> <p>5) I then got confirmation the change had been made - the pdf, but subsequently received an email saying that as my BOS to NYC had not been shown as flown the change had not been made and I now need to pay in R10,000.</p> <p> </p> <p>I am furious and need to get back to my wife and kids.</p> <p> </p> <p>Please can someone call me to help ASAP.</p> <p> </p> <p>Thanks</p>