JP
Johan P

1 reviews | Active since Jun 2021

22 Jul 2021, 08:24

Still waiting for refund after 3 MONTHS!!

Booked and paid for a flight on Travelstart on 21 April 2021. Four hours later, Travelstart informed me that the booking was cancelled. I contacted Travelstart to enquire about the reason for the cancellation as payment reflected on my bank statement. I sent them proof of statement. Since then, I have sent them weekly emails enquiring about the refund, but I only get a email stating that they have contacted the airline. I made a business deal with Travelstart and feel that they must refund me.

0
Replies (7)
Travelstart
Travelstart's reply25 Jul 2021, 10:04
Official
Hi Johan,

Thank you for the feedback and information.

I have followed up with the relevant team and requested that they get a pop from the airline to advise the refund was actioned and also to follow up with a call.

I am very sorry that this has taken so long, but we do not have the funds for the booking and have been following up with Mango airlines on your refund,

I have also sent an email to their rep for further information and to expedite the refund request.

Kind Regards,
Melissa
JP
Johan P's update02 Aug 2021, 09:07
Reviewer Update
Melissa,

Its been ANOTHER week with no progress regarding this. This is absolutely ridiculous!!

Nobody will be happy with this shocking service!

Would you be happy with this??
JP
Johan P's update10 Aug 2021, 12:49
Reviewer Update
Melissa,

I dont know what you guys are doing, but solving this problem is obviously not a priority. Just another week with no feedback from you. Its beyond ridiculous!!

I WANT MY MONEY!!!!
Travelstart
Travelstart's reply10 Aug 2021, 13:15
Official
Hi Johan, 

Thank you for taking my call and apologies for the frustration this has called.

I have followed up with our payments team. 

You will receive a call back during the course of today regarding your payment query.

I am not able to provide a time frame for when an agent will call. 

Please keep your phone close. They will be in touch during the course of today.

Kind Regards,

Marcelle


JP
Johan P's update12 Aug 2021, 12:46
Reviewer Update
Marcelle,

After all the promises made during the call and your reply. What happened? NOTHING!

Im still patiently waiting next to my phone as requested by you....for two days already!
Travelstart
Travelstart's reply12 Aug 2021, 17:01
Official
Hi Johan,

Sorry you have not been contacted by our Ticketing team. 

Your booking was escalated to our Ticketing team requesting a call back.

I have done another follow up and one of our agents will be in contact.

Kind Regards,

Marcelle


JP
Johan P's update16 Aug 2021, 18:12
Reviewer Update
The same empty promises OVER and OVER and OVER!!!

What is wrong with Travelstart????