JS
Jome S
1 reviews | Active since Jun 2020
22 Sept 2021, 07:33
Still did not receive my money back
Wish there was a minus 10 star rating. I booked a flight through travelstart and the payments that went off from there side took too much money. Ive tried to contact them and in the beginning they answered me everytime ive send a email and the bank returned half of the money. Now that i want to find out about the rest they ignor me, dont reply on my emails, and the one time they answered me back was to say they have contacted the bank and waiting for a respond from their side for a month now. The people that “helped” me was Shireen, Yusrah. Hope your boss finds this review
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Travelstart's replyOfficial
22 Sept 2021, 17:35Hi Jome,
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking I can see that first payment had failed and we voided 1 of the tickets which would release the funds for the 1 successful transaction. I will have the team check for any additional payments pending and will give you a call within 24 hours.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking I can see that first payment had failed and we voided 1 of the tickets which would release the funds for the 1 successful transaction. I will have the team check for any additional payments pending and will give you a call within 24 hours.
Kind Regards,
Melissa Eksteen
Travelstart's reply22 Sept 2021, 17:35
Official
Hi Jome,
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking I can see that first payment had failed and we voided 1 of the tickets which would release the funds for the 1 successful transaction. I will have the team check for any additional payments pending and will give you a call within 24 hours.
Kind Regards,
Melissa Eksteen
Thank you for reaching out to us.
I have tried to call to no avail.
I have checked the booking I can see that first payment had failed and we voided 1 of the tickets which would release the funds for the 1 successful transaction. I will have the team check for any additional payments pending and will give you a call within 24 hours.
Kind Regards,
Melissa Eksteen