Steer clear! ***** and ‘refunding’ money to unknown person

I wish I could give a zero or even minus values. Last year around July 2021, there was a cancellation from the airline and we had gotten the option for a refund. I was informed it can take a long time due to Covid-19. However in August, Travelstart communicated with me to collect my banking details etc. for the refund and that seemed to have been successful at the time. Since then, I have tried to check in on the matter. In December 2021 I received a ‘proof of payment’ email confirming the refund had been paid. Only to find that the banking details I had given were not used, but a different account at a different bank had received my ‘refund’. I queried this again, as now they have this case closed on their side and someone else had received my money. In January 2022 I received an automated BS email stating they will investigate. It’s March now. This means it’s been almost 8 months and ongoing to even receive any real solution or at least effort from Travelstart’s side. I see this as highly ********** and I am in complete disbelief that there is no sign of help or consideration whatsoever. How can you refund a person’s money to a different account, after getting my details from me? Then to make it worse you send me a ‘proof of payment’ after my said details were given, with different details as the receiving account?

Totally unacceptable! Stay away from Travelstart, they do not have your interests at heart!