HE
Herman E
1 reviews | Active since Mar 2022
03 Mar 2022, 18:17
*****ing funds
Booked a ticket in December for travel to Mexico. Emirates cancelled due to restrictions and refunded Travelstart within 10 days. I have still not been reimbursed. It is impossible to get a hold of them as there are no contact details. They **** and said that the airline did not refund when I finally got a response on whatsapp. They are *****ing funds and bringing airlines into disrepute. This is an organisation that should never be used.
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Replies (1)
Travelstart's replyOfficial
05 Mar 2022, 15:33Hi Herman,
Thanks for reaching out.
No reference number was provided above however we have searched our booking system and located an Emirates booking to Mexico reference number ending: 3960
I've called up this booking and see the Status of the booking still shows as Open - which means Emirates have not processed the refund.
Our team emailed a refund quote where they advised the refund amount and refund processing time.
We received your confirmation to the refund quote on the 31st January and our team responded on the 6th January, advising the refund processing time again:
""The refund can take 12-18 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
As the airline sits with all funds of the ticket they need to finalize the refund on their side.
As they are receiving high volumes of refund requests globally there is a delay. Please be assured airlines are trying to process as quickly as possible.
If you are referring to another booking please email help @ travelstart . com with your booking details or use our online contact form and provide all the relevant information.
Our team will check the status of the booking and respond with feedback.
Kind Regards,
Marcelle
Thanks for reaching out.
No reference number was provided above however we have searched our booking system and located an Emirates booking to Mexico reference number ending: 3960
I've called up this booking and see the Status of the booking still shows as Open - which means Emirates have not processed the refund.
Our team emailed a refund quote where they advised the refund amount and refund processing time.
We received your confirmation to the refund quote on the 31st January and our team responded on the 6th January, advising the refund processing time again:
""The refund can take 12-18 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
As the airline sits with all funds of the ticket they need to finalize the refund on their side.
As they are receiving high volumes of refund requests globally there is a delay. Please be assured airlines are trying to process as quickly as possible.
If you are referring to another booking please email help @ travelstart . com with your booking details or use our online contact form and provide all the relevant information.
Our team will check the status of the booking and respond with feedback.
Kind Regards,
Marcelle
Travelstart's reply05 Mar 2022, 15:33
Official
Hi Herman,
Thanks for reaching out.
No reference number was provided above however we have searched our booking system and located an Emirates booking to Mexico reference number ending: 3960
I've called up this booking and see the Status of the booking still shows as Open - which means Emirates have not processed the refund.
Our team emailed a refund quote where they advised the refund amount and refund processing time.
We received your confirmation to the refund quote on the 31st January and our team responded on the 6th January, advising the refund processing time again:
""The refund can take 12-18 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
As the airline sits with all funds of the ticket they need to finalize the refund on their side.
As they are receiving high volumes of refund requests globally there is a delay. Please be assured airlines are trying to process as quickly as possible.
If you are referring to another booking please email help @ travelstart . com with your booking details or use our online contact form and provide all the relevant information.
Our team will check the status of the booking and respond with feedback.
Kind Regards,
Marcelle
Thanks for reaching out.
No reference number was provided above however we have searched our booking system and located an Emirates booking to Mexico reference number ending: 3960
I've called up this booking and see the Status of the booking still shows as Open - which means Emirates have not processed the refund.
Our team emailed a refund quote where they advised the refund amount and refund processing time.
We received your confirmation to the refund quote on the 31st January and our team responded on the 6th January, advising the refund processing time again:
""The refund can take 12-18 weeks, however due to the current worldwide crisis significant delays in the refund process should be expected.""
As the airline sits with all funds of the ticket they need to finalize the refund on their side.
As they are receiving high volumes of refund requests globally there is a delay. Please be assured airlines are trying to process as quickly as possible.
If you are referring to another booking please email help @ travelstart . com with your booking details or use our online contact form and provide all the relevant information.
Our team will check the status of the booking and respond with feedback.
Kind Regards,
Marcelle