TC
Tony C
1 reviews | Active since Feb 2013
30 Dec 2020, 11:15
STAYAWAY from TRAVELSTART
DON"T USE TRAVELSTART. works when you book, but if you have to change anything on your booking....good luck....you can't call them it has to be done via online chat....which doesn't work, or send them an email....which you lucky if they get back to you the next day (actually they say 48 hours) imagine if it's an emergency.... Travelstart brings absolutely no value. I would give a -10 rating if I could......
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Travelstart's replyOfficial
30 Dec 2020, 13:59Hi Tony,
Thanks for reaching out and taking the time to share you feedback with us. Apologise for the frustration caused in trying to reach out team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speech we are receiving high volumes of booking queries. For this reason there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
I've done a search using your email address and unable to locate a booking.
We will contact you shortly on the number you have provided and escalate to the relevant team to assist with your amendment request.
Kind Regards
Travelstart
Thanks for reaching out and taking the time to share you feedback with us. Apologise for the frustration caused in trying to reach out team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speech we are receiving high volumes of booking queries. For this reason there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
I've done a search using your email address and unable to locate a booking.
We will contact you shortly on the number you have provided and escalate to the relevant team to assist with your amendment request.
Kind Regards
Travelstart
Travelstart's reply30 Dec 2020, 13:59
Official
Hi Tony,
Thanks for reaching out and taking the time to share you feedback with us. Apologise for the frustration caused in trying to reach out team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speech we are receiving high volumes of booking queries. For this reason there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
I've done a search using your email address and unable to locate a booking.
We will contact you shortly on the number you have provided and escalate to the relevant team to assist with your amendment request.
Kind Regards
Travelstart
Thanks for reaching out and taking the time to share you feedback with us. Apologise for the frustration caused in trying to reach out team.
Due to Covid 19 Pandemic reaching its second wave in most countries and after our presidents speech we are receiving high volumes of booking queries. For this reason there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers as quickly as efficiently as possible.
I've done a search using your email address and unable to locate a booking.
We will contact you shortly on the number you have provided and escalate to the relevant team to assist with your amendment request.
Kind Regards
Travelstart