WB
Wally B
1 reviews | Active since May 2021
04 Dec 2021, 10:59
Stay away!!! Pathetic
Absolute bad bad service! They promise refund in 3 to 4 days. Theres no number you can call! Whatsapp messages get ignored. Sent 2 service requests got zero response! They are the biggest ****! Stay away! Rather pay xtra and at least you can speak to someone! Shocking theres not even a help line you can speak to someone!
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Replies (1)
Travelstart's replyOfficial
12 Dec 2021, 13:40Hi Wally,
Thanks for reaching out and sorry for the frustration caused in trying to reach our team.
Due to the unexpected travel bans, many passengers' travel plans have been impacted globally. We have since received a very large influx of queries.
Our team are trying to get to all customer queries as quickly as possible however, there is a delay in our responses.
Looking at your booking I see our agent did respond to your Whatsapp query but no response was received.
To confirm the refund has been processed 4th December for the amount of: 10729.00 back onto the card used to make the booking.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the frustration caused in trying to reach our team.
Due to the unexpected travel bans, many passengers' travel plans have been impacted globally. We have since received a very large influx of queries.
Our team are trying to get to all customer queries as quickly as possible however, there is a delay in our responses.
Looking at your booking I see our agent did respond to your Whatsapp query but no response was received.
To confirm the refund has been processed 4th December for the amount of: 10729.00 back onto the card used to make the booking.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Travelstart's reply12 Dec 2021, 13:40
Official
Hi Wally,
Thanks for reaching out and sorry for the frustration caused in trying to reach our team.
Due to the unexpected travel bans, many passengers' travel plans have been impacted globally. We have since received a very large influx of queries.
Our team are trying to get to all customer queries as quickly as possible however, there is a delay in our responses.
Looking at your booking I see our agent did respond to your Whatsapp query but no response was received.
To confirm the refund has been processed 4th December for the amount of: 10729.00 back onto the card used to make the booking.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle
Thanks for reaching out and sorry for the frustration caused in trying to reach our team.
Due to the unexpected travel bans, many passengers' travel plans have been impacted globally. We have since received a very large influx of queries.
Our team are trying to get to all customer queries as quickly as possible however, there is a delay in our responses.
Looking at your booking I see our agent did respond to your Whatsapp query but no response was received.
To confirm the refund has been processed 4th December for the amount of: 10729.00 back onto the card used to make the booking.
The refund should reflect within 3 - 5 working days.
Kind Regards,
Marcelle