1 reviews | Active since Apr 2012
Stay away from them, they will sell you things you cant use.
We made a booking with travel start and is extremely disappointed. They booked us a flight from San Francisco which lands in Newark New Jersey and the connecting flight to South Africa departs 4 hours later from JFK in New York city, another airport in another city. How do travel start suppose we get to JFK on time considering I am in a wheelchair and will require a special vehicle to transfer me between the airports? Not to mention we will need to book our luggage out at Newark and back in at JFK whilst going through security twice and arriving 3 hrs early for the international flight, leaving us 1 hr for a transfer that would take 2 hrs by car in NY traffic? Frankly I am disgusted to think that travel start even suggest I make those arrangements myself and pay for it myself. Luckily I double checked them cause you can't place your trust in them. Never giving them a chance again! Stay away!
Hi Rudolf,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query or an excuse, we are sometimes limited to what our clients book on the website. I do regret to hear of your dissatisfaction with the booking made online. As an online travel agency there is no human intervention from our side until the ticket needs to be issued. Our clients do their flight selections, product choices and payment method choice themselves. As soon as the booking is completed online an automated Booking Confirmation email is sent in order that our clients can double check the details, if they did not do so while online.
As mentioned above Rudolf, we do not touch the booking except to issue the tickets. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Hi Rudolf,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query or an excuse, we are sometimes limited to what our clients book on the website. I do regret to hear of your dissatisfaction with the booking made online. As an online travel agency there is no human intervention from our side until the ticket needs to be issued. Our clients do their flight selections, product choices and payment method choice themselves. As soon as the booking is completed online an automated Booking Confirmation email is sent in order that our clients can double check the details, if they did not do so while online.
As mentioned above Rudolf, we do not touch the booking except to issue the tickets. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. Thank you once again for your comments.
Kind regards,
Dino at Travelstart