Stay Away - ******ionate non-refundable booking fee with no customer service

No customer service, and be warned - they add a non-refundable booking fee, without any value-add. Go direct to Airlines rather. I had to book an emergency flight to Jhb from CT as my 83 year old father landed up in ICU with a stomach issue. On admission , he tested positive for Covid, which meant i was not going to be able to visit fir at least a week. I asked Travelstart to cancel my existing flights, their response was to tell me to deal directly with LYFT, and sent a link. I did this and sorted myself out - but then discovered they add a R650 booking fee, which amounts to nearly 30% of the overall cost, and they will not refund, even if you paid extra for a cancellation booking. This is not only *********, however potentially not legal. I will need to determine that. So stay away from this company. WhatsApp agents are rude and dismissive - cheeky and condescending, and they have no moral or ethical standards - not refunding customers who are impacted by Covid - does not seem to get any worse than this, Lesson learnt. Will neve ruse again and ensure my contact base are aware.