RN
Ralie N
1 reviews | Active since Mar 2022
05 Mar 2022, 12:30
STAY AWAY BAD VERY BAD
PETHETIC PETETIC, USELES THERE ARE NO BETTER WORD, I HAD FLIGHTS, JUST NEEDED A VOUCHER, AND STILL DO, THERE IS NO TELNO TO PHONE, I HAVE SEND NUMERIOUS EMAILS, EVENTUALLY I HAD TO PAY OUT OF MY POCKET AND , NOW I STILL WANT TO USE MY BOOKING OF R 7200, BUT STILL NO VOUCHER NO.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
05 Mar 2022, 16:56Hi Ralie,
Thanks for reaching out and taking the time to share your concerns.
Regarding the amendment quote e-mailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes this is also calculated into quote.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
Regarding your voucher query for booking ending: 3935 BA does not offer vouchers.
The team have already emailed: SENT # 16:25:29 Tue, 05 Oct 21 advising your flights on this booking are suspended (booking placed on hold)
The following information was advised:
""Dear Ralie,
Thank you for taking my call.
As discussed, the booking has been suspended for future use as requested.
British Airways is offering the following to their passengers:
A suspension, to use the ticket at a later stage.
- Travel must be complete by the 30th of April 2023
- Any difference in fare and taxes, would need to be paid.
When you are ready to rebook, please email ***.""
When you are ready to rebook please use our online contact form - selecting the change category. Or email: help @ travelstart . com or you welcome to call us
on: ***
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
Regarding the amendment quote e-mailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes this is also calculated into quote.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
Regarding your voucher query for booking ending: 3935 BA does not offer vouchers.
The team have already emailed: SENT # 16:25:29 Tue, 05 Oct 21 advising your flights on this booking are suspended (booking placed on hold)
The following information was advised:
""Dear Ralie,
Thank you for taking my call.
As discussed, the booking has been suspended for future use as requested.
British Airways is offering the following to their passengers:
A suspension, to use the ticket at a later stage.
- Travel must be complete by the 30th of April 2023
- Any difference in fare and taxes, would need to be paid.
When you are ready to rebook, please email ***.""
When you are ready to rebook please use our online contact form - selecting the change category. Or email: help @ travelstart . com or you welcome to call us
on: ***
Kind Regards,
Marcelle
Travelstart's reply05 Mar 2022, 16:56
Official
Hi Ralie,
Thanks for reaching out and taking the time to share your concerns.
Regarding the amendment quote e-mailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes this is also calculated into quote.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
Regarding your voucher query for booking ending: 3935 BA does not offer vouchers.
The team have already emailed: SENT # 16:25:29 Tue, 05 Oct 21 advising your flights on this booking are suspended (booking placed on hold)
The following information was advised:
""Dear Ralie,
Thank you for taking my call.
As discussed, the booking has been suspended for future use as requested.
British Airways is offering the following to their passengers:
A suspension, to use the ticket at a later stage.
- Travel must be complete by the 30th of April 2023
- Any difference in fare and taxes, would need to be paid.
When you are ready to rebook, please email ***.""
When you are ready to rebook please use our online contact form - selecting the change category. Or email: help @ travelstart . com or you welcome to call us
on: ***
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
Regarding the amendment quote e-mailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes this is also calculated into quote.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
Regarding your voucher query for booking ending: 3935 BA does not offer vouchers.
The team have already emailed: SENT # 16:25:29 Tue, 05 Oct 21 advising your flights on this booking are suspended (booking placed on hold)
The following information was advised:
""Dear Ralie,
Thank you for taking my call.
As discussed, the booking has been suspended for future use as requested.
British Airways is offering the following to their passengers:
A suspension, to use the ticket at a later stage.
- Travel must be complete by the 30th of April 2023
- Any difference in fare and taxes, would need to be paid.
When you are ready to rebook, please email ***.""
When you are ready to rebook please use our online contact form - selecting the change category. Or email: help @ travelstart . com or you welcome to call us
on: ***
Kind Regards,
Marcelle