SR
Sidonio R
1 reviews | Active since May 2021
17 May 2021, 16:45
Stay away!
My experience with travelstart has now left me stranded in a foreign country... I received no advice/ feedback regarding the rebooking of a flight. In addition, I followed a payment link to settle the rebooking fee. The amount was debited from my account, yet the website said that 'payment could not be processed'. I have sent emails to every email address I could find - including help and payments - and still nothing. There is no contact number available at all, so one can't even make a call. This has really left me heartbroken!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
17 May 2021, 17:04Hi Sidonio,
Thank you for reaching out to us.
I have checked the booking and can see that we have been assisting you to rebook the ticket.
I have also noted the link sent and resent it. I do not see any payment confirmation on the link this you have to contact your bank should you be having trouble making payment.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have been assisting you to rebook the ticket.
I have also noted the link sent and resent it. I do not see any payment confirmation on the link this you have to contact your bank should you be having trouble making payment.
Kind Regards,
Melissa
Travelstart's reply17 May 2021, 17:04
Official
Hi Sidonio,
Thank you for reaching out to us.
I have checked the booking and can see that we have been assisting you to rebook the ticket.
I have also noted the link sent and resent it. I do not see any payment confirmation on the link this you have to contact your bank should you be having trouble making payment.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that we have been assisting you to rebook the ticket.
I have also noted the link sent and resent it. I do not see any payment confirmation on the link this you have to contact your bank should you be having trouble making payment.
Kind Regards,
Melissa
SR
Sidonio R's updateReviewer Update
17 May 2021, 17:13Hi Melissa,
I am not pleased with this response at all.
I have sent a number of emails in an attempt to communicate and seek help throughout the day!
* The payment link that was forwarded to me is not up to standard and that is not my fault.
I sent 2 emails with a screen shot as proof that money had been debited from my bank account by travel start - I am still waiting for a response...
Furthermore, I was unable to add travelstart as a beneficiary as it kept saying 'add a correct bank account number' - hence I could not do an EFT with ABSA. I sent another email raising this concern - and still no response...
Please advise me on how this matter will be solved?
Best Regards,
Sidonio
I am not pleased with this response at all.
I have sent a number of emails in an attempt to communicate and seek help throughout the day!
* The payment link that was forwarded to me is not up to standard and that is not my fault.
I sent 2 emails with a screen shot as proof that money had been debited from my bank account by travel start - I am still waiting for a response...
Furthermore, I was unable to add travelstart as a beneficiary as it kept saying 'add a correct bank account number' - hence I could not do an EFT with ABSA. I sent another email raising this concern - and still no response...
Please advise me on how this matter will be solved?
Best Regards,
Sidonio
SR
Sidonio R's update17 May 2021, 17:13
Reviewer Update
Hi Melissa,
I am not pleased with this response at all.
I have sent a number of emails in an attempt to communicate and seek help throughout the day!
* The payment link that was forwarded to me is not up to standard and that is not my fault.
I sent 2 emails with a screen shot as proof that money had been debited from my bank account by travel start - I am still waiting for a response...
Furthermore, I was unable to add travelstart as a beneficiary as it kept saying 'add a correct bank account number' - hence I could not do an EFT with ABSA. I sent another email raising this concern - and still no response...
Please advise me on how this matter will be solved?
Best Regards,
Sidonio
I am not pleased with this response at all.
I have sent a number of emails in an attempt to communicate and seek help throughout the day!
* The payment link that was forwarded to me is not up to standard and that is not my fault.
I sent 2 emails with a screen shot as proof that money had been debited from my bank account by travel start - I am still waiting for a response...
Furthermore, I was unable to add travelstart as a beneficiary as it kept saying 'add a correct bank account number' - hence I could not do an EFT with ABSA. I sent another email raising this concern - and still no response...
Please advise me on how this matter will be solved?
Best Regards,
Sidonio