JS
John S
1 reviews | Active since Jul 2011
26 May 2022, 20:19
STAY AWAY!
Booked 2 return tickets that had to be canceled due to Covid. Requested a rebook with the credit and ended up paying in More (additional 50%) for 1 return ticket with the credit included. This is after almost a year of querying and trying to get a answer on new flights, credit due, refund options etc. You can not contact them directly and speak to a person. You can not choose your own flights. You can not choose your own time. All responses are automated and generic. It is very shady to say the least.
STAY AWAY!!! STAY FAR FAR AWAY!!! YOU HAVE BEEN WARNED!
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Replies (1)
Travelstart's replyOfficial
27 May 2022, 10:23Hi John,
Thank you for taking my call earlier and sharing your concerns and feedback regarding your recent experience when booking with us.
I would like to apologise for the frustration caused in trying to reach our team to get assistance in doing a change to your booking.
Please be assured all feedback and suggestions from our customers are appreciated as this helps us improve where needed.
Regarding the date change quote emailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes and airline change fee this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
As discussed I have also sent an email what was discussed over the phone and will do a follow up call with you by close of business today regarding the ticket for Mr John Swanepoel.
Thank you again for allowing me to assist over the phone and for taking your time to share your feedback. This will be passed onto the relevant team leads and management.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns and feedback regarding your recent experience when booking with us.
I would like to apologise for the frustration caused in trying to reach our team to get assistance in doing a change to your booking.
Please be assured all feedback and suggestions from our customers are appreciated as this helps us improve where needed.
Regarding the date change quote emailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes and airline change fee this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
As discussed I have also sent an email what was discussed over the phone and will do a follow up call with you by close of business today regarding the ticket for Mr John Swanepoel.
Thank you again for allowing me to assist over the phone and for taking your time to share your feedback. This will be passed onto the relevant team leads and management.
Kind Regards,
Marcelle
Travelstart's reply27 May 2022, 10:23
Official
Hi John,
Thank you for taking my call earlier and sharing your concerns and feedback regarding your recent experience when booking with us.
I would like to apologise for the frustration caused in trying to reach our team to get assistance in doing a change to your booking.
Please be assured all feedback and suggestions from our customers are appreciated as this helps us improve where needed.
Regarding the date change quote emailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes and airline change fee this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
As discussed I have also sent an email what was discussed over the phone and will do a follow up call with you by close of business today regarding the ticket for Mr John Swanepoel.
Thank you again for allowing me to assist over the phone and for taking your time to share your feedback. This will be passed onto the relevant team leads and management.
Kind Regards,
Marcelle
Thank you for taking my call earlier and sharing your concerns and feedback regarding your recent experience when booking with us.
I would like to apologise for the frustration caused in trying to reach our team to get assistance in doing a change to your booking.
Please be assured all feedback and suggestions from our customers are appreciated as this helps us improve where needed.
Regarding the date change quote emailed, we quote according to the seat and fare availability on the requested dates the passenger has provided.
Our Fares team recalculates the fare difference according to the availability and the fare restrictions regarding applicable change fees, where required.
Should there be any difference in taxes and airline change fee this is also calculated into quote. I regret you are not happy with the amendment quote emailed however we are governed by the airlines change policy / regulations.
As these funds go directly to the airline we are not permitted to wavier any airline policies.
As discussed I have also sent an email what was discussed over the phone and will do a follow up call with you by close of business today regarding the ticket for Mr John Swanepoel.
Thank you again for allowing me to assist over the phone and for taking your time to share your feedback. This will be passed onto the relevant team leads and management.
Kind Regards,
Marcelle