*********** Staff

I booked a flight with Travelstart from London to Zurich, the airline did b=not hold our seats, but the transaction went through subsequently Travelstart indicated that they reversed the money back into my account,

Thats where the problem Began, my bank needs some type of an authorisation letter from the merchant which in this case is Travelstart to state that the funds were mine and the bank can release the funds into my account as there is currently a hold on the funds

Travelstart has been taking me from pillar to post and none of these consultants seem to know who can draft that letter(naturally it should be the finance department 🙄🙄) but nobody can help me, its been almost 2 weeks of me calling them EVERYDAY!

Travelstart we are leaving in 5 days and we need to re- book our tickets, Can a competent person assist me URGENTLY???