Sorry nothing we can do !!!! Travelstart

Purchased tickets for holiday next year March 2018 x 6 on the 30/09/2018 @ 19: 40 it indicated at that time that a additional R300.00 special if you bought the tickets at that time which would have resulted in us obviously paying R6505.00 but the R300.00 was not deducted ,when I tried and called unfortunately there offices was closed and you deal with a automated text system on the app where your questions are dictated to you ,i then called the next day also holding on almost 20 mins and 12 secs i was informed that it was only 50 vouchers available and when we purchased it was already up when i questioned why the special was then not removed no answer could be provided so we paid the R6805.00 I recieved an email from Travelstart to indicated payment was unsuccessful due to insuffiecient funds which could not be so this is at 21:41 Sunday evening knowing for a fact that this is incorrect but there email stipulated that i needed to pay by 23:59 which i could not understand as i just purchased another ticket prior to that so i myself was baffled as i knew there was enough money on ,but obviously this could only be sorted out during office hours and there email Phoned the bank they looked into this only to discover That my account was \ is handed over to ***** department as Emirates/Travelstart incorrectly put in card details upon trying to recieve /retrieve funds from Credit Card and card was blocked . Call Travelstart the say unfortunetly that price is no longer available as it ended at 24:00 and it was done 30/09/2018 and now the price has significantly changed to R7525 .00 Called Travelstart a few times you hold on for quote along time and get propmted by voice automation that the currently have are expierincing a high call volume then the call disconnects eventually when i got through to them again this morning and obviously asking them how this is possble if there was and is still money on account all they tell you is unfortunately that is all there system is saying so i need to contact my Bank AGAIN !!! Been whole morning on the phone to Travelstart they say unfortunely there is nothing they can do and new price is applicable which is utter nonsense if the problem was not on my side . if i entered my details incorrectly it would be a different case then it was to my detriment but why would Virgin Money say that Emirates incorrectly inputted the card number 5 times hence why they sent it to ***** Department and why they blocked my account was blocked .

So now i need to Pay R11379.00 for the same flight so my Husband can travel with me or like travelstart consultant indicated wait till black friday and Maybe tickets will become available When you plan an overseas trip it is not an overnight decision you save and you try and do everything so that your holiday is successful and maybe to you it is not but to me it is .

I am dissapointed that this has happened how do i explain to my husband that he will not be able to go with me for my Birthday to Thailand cause i now need to pay almost R5000 +- more ...

ZA ********** 8 this was the booking number ,we can supply all the proof if you require from the Bank as Banks and statements dnt Lie .