1 reviews | Active since Aug 2014
SO PATHETIC ITS UNREAL
<p>So here I am again, spending another Saturday on hold for Travelstart. </p> <p>The same travelstart that took R20000 of mine with NO issue, and has continued to cause nothing BUT issues for me. </p> <p>For close to 3 months I have been trying to change a flight! 3 ****ing months! I have emailed weekly, to ALL the travelstart emails, just to get replies maybe 48 hours later(if I'm lucky) to give me the INCORRECT DATES and at times even the INCORRECT PASSENGER. </p> <p>I literally read these replies wondering which illiterate creep took the time to send me everything I NEVER ASKED FOR. ITS RIDICULOUS. </p> <p>Then they have the CHEEK to tell me that I have 24 hours to confirm the flight and pay, but these assholes can't even send the god damned payment link within 36hours!</p> <p>AND then the payment change is over R5000 every time - AFTER IVE PAID FOR A FLEXI TICKET-ISNT THIS JUST GETTING BETTER???</p> <p>Then I get told to call the emergency number, or if I'm having trouble holding for 30 hours of my 24 hour day- go use the chat on their website- THE CHAT THAT FOREVER SAYS YOU HAVE NO STAFF UNAVAILABLE. THE 2-DAY HOLDING IVE JUST DONE HAS MADE ME FULLY FU*KING AWARE YOU HAVE NO STAFF!!! </p> <p>Perhaps if you worked normal business hours( ever called their line and heard about the cushy hours they get to work?? 9-5- what a life!!!) While the rest of us need to work on a Saturday JUST to try to call you for a flight change you can't manage via an email!</p> <p>Travelstart you are a sad excuse of a company. Employ more staff or shut your doors, because what you are doing to people is NOT on! </p> <p>Travel is an extremely stressful thing already, without needing to worry about your tickets, that you paid an arm and a leg for, to get additional services like free changes etc - AND IT ALL TURNS TO **** IN THE END IF YOU LEAVE IT TO TRAVELSTART!</p> <p>I WOULDNT EVEN BOOK ZUMA ON A FLIGHT WITH YOU! NOT EVEN HE DESERVES THIS TORTURE!</p> <p>SORT YOUR **** OUT TRAVELSTART! - she types while STILL holding for travelstart.</p>
Dear Samantha,
Thank you for the feedback that you have provided. We are sorry to hear of the difficulty that you are experiencing by trying to obtain the necessary and deserved service required from us.
I have been trying to make contact with you today, however I am unable to get through to you.
We will continue to try contacting you in order to resolve your query as soon as possible.
Kind regards
Dale
Dear Samantha,
Thank you for the feedback that you have provided. We are sorry to hear of the difficulty that you are experiencing by trying to obtain the necessary and deserved service required from us.
I have been trying to make contact with you today, however I am unable to get through to you.
We will continue to try contacting you in order to resolve your query as soon as possible.
Kind regards
Dale
Resolve what Dale? Can you resolve the time wasted holding for your pathetic company? Can you give that back to me? NO, you cant.
I got my call answered after holding AN HOUR ON A SATURDAY- and still had to pay R4000 OVER MY FLEXI TICKET PAID.
The only way you can resolve this is to put Saffas out of their misery and close your doors.
Crock of ****! Then you want to act like a hero on Facebook acting like you on the ball! But noone has given a **** for the past few months! Id love your email address so that I can send you my paper trail and painful experience with your untrained staff. Then we will see what your answer is going to be.
Dont come to the rescue when all has gone to ****, avoid the **** in the first place.
Ill NEVER use your services again and i will ensure i tell everyone i meet to never use your services either.
Resolve what Dale? Can you resolve the time wasted holding for your pathetic company? Can you give that back to me? NO, you cant.
I got my call answered after holding AN HOUR ON A SATURDAY- and still had to pay R4000 OVER MY FLEXI TICKET PAID.
The only way you can resolve this is to put Saffas out of their misery and close your doors.
Crock of ****! Then you want to act like a hero on Facebook acting like you on the ball! But noone has given a **** for the past few months! Id love your email address so that I can send you my paper trail and painful experience with your untrained staff. Then we will see what your answer is going to be.
Dont come to the rescue when all has gone to ****, avoid the **** in the first place.
Ill NEVER use your services again and i will ensure i tell everyone i meet to never use your services either.
If i could give minus stars- I WOULD
If i could give minus stars- I WOULD