NM
Nwabisa M
1 reviews | Active since May 2017
21 Aug 2019, 11:02
Slack service
Received the worst service. Telephonically booked accommodation through John, I had to call in every second day to find out what was happening myself. Every time I called in a different consultant would tell me I would be contacted but no contact made with me. Eventually I called and accommodation was booked and they expected me to make the payment immediately. All of a sudden I was getting emails from John because they wanted the payment. It started to feel like I was dealing with a bogus company. A week after I have made payment, I still have not received booking confirmation
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Replies (2)
Travelstart's replyOfficial
21 Aug 2019, 11:56Dear Nwabisa
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, The Travelstart Team
Travelstart's reply21 Aug 2019, 11:56
Official
Dear Nwabisa
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards, The Travelstart Team
Travelstart's replyOfficial
21 Aug 2019, 14:52Hello again Nwabisa
Thank you again for taking the time to speak to me today and for providing feedback on your recent experience with Travelstart.
I am sorry to hear you were not too pleased with your recent interaction with John, but as discussed, I will be providing feedback to his manager as well, so that we can work on making sure this never happens again.
I know that you are quite hesitant to make future bookings with us, but please feel free to email me at feedback(at)travelstart.com if you have any issues, questions or concerns in future and I will gladly assist where I can or point you in the right direction to make sure your query gets resolved as soon as possible.
Once again, we would like to apologize for the stress and inconvenience we have caused you and sincerely hope that you will be able to forgive us and to give us, one day, another shot.
Thanks for your kind understanding and we are at your disposal should you need anything else.
Warmest Regards,
Melony at Travelstart
Customer Relations Team
Thank you again for taking the time to speak to me today and for providing feedback on your recent experience with Travelstart.
I am sorry to hear you were not too pleased with your recent interaction with John, but as discussed, I will be providing feedback to his manager as well, so that we can work on making sure this never happens again.
I know that you are quite hesitant to make future bookings with us, but please feel free to email me at feedback(at)travelstart.com if you have any issues, questions or concerns in future and I will gladly assist where I can or point you in the right direction to make sure your query gets resolved as soon as possible.
Once again, we would like to apologize for the stress and inconvenience we have caused you and sincerely hope that you will be able to forgive us and to give us, one day, another shot.
Thanks for your kind understanding and we are at your disposal should you need anything else.
Warmest Regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply21 Aug 2019, 14:52
Official
Hello again Nwabisa
Thank you again for taking the time to speak to me today and for providing feedback on your recent experience with Travelstart.
I am sorry to hear you were not too pleased with your recent interaction with John, but as discussed, I will be providing feedback to his manager as well, so that we can work on making sure this never happens again.
I know that you are quite hesitant to make future bookings with us, but please feel free to email me at feedback(at)travelstart.com if you have any issues, questions or concerns in future and I will gladly assist where I can or point you in the right direction to make sure your query gets resolved as soon as possible.
Once again, we would like to apologize for the stress and inconvenience we have caused you and sincerely hope that you will be able to forgive us and to give us, one day, another shot.
Thanks for your kind understanding and we are at your disposal should you need anything else.
Warmest Regards,
Melony at Travelstart
Customer Relations Team
Thank you again for taking the time to speak to me today and for providing feedback on your recent experience with Travelstart.
I am sorry to hear you were not too pleased with your recent interaction with John, but as discussed, I will be providing feedback to his manager as well, so that we can work on making sure this never happens again.
I know that you are quite hesitant to make future bookings with us, but please feel free to email me at feedback(at)travelstart.com if you have any issues, questions or concerns in future and I will gladly assist where I can or point you in the right direction to make sure your query gets resolved as soon as possible.
Once again, we would like to apologize for the stress and inconvenience we have caused you and sincerely hope that you will be able to forgive us and to give us, one day, another shot.
Thanks for your kind understanding and we are at your disposal should you need anything else.
Warmest Regards,
Melony at Travelstart
Customer Relations Team