Skywise Refund?

I contacted Travelstart on 8 April 2016 three months after their promise below: They do not even have the courtesy to reply:<br> <br> Dear Karin<br> <br> <br> We would like to inform you that we have submitted your Skywise flight ticket for refund today.<br> <br> You will be informed by email as soon as the refund has come through from the airline. It usually takes about 4-6 weeks.<br> <br> We hope you enjoy the rest of your week.<br> <br> Kind regards,<br> Travelstart Refunds Team<br> <br> <br> This email was sent to [Email Removed] by Travelstart Online Travel Operations Pty LTD. 7th Floor, 56 Shortmarket Street, corner, Shortmarket & Long street, Cape Town, 8000, South Africa | Email: [Email Removed] | Tel: ***| +***0<br> <br> <br> <br> <br> <br> <br> <br> <br> <br>